LKQ of Washington invests $2.5 million in recycling ... - Parts & People

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New multishop operator event at NACE proves to be a popular draw by John Yoswick Orlando, Fla.—In what appears to be a win for organizers of the 2011 International Autobody Congress & Exposition (NACE), this year’s event included its first day-long symposium for multishop operators (MSOs) in the collision repair industry. About 130 such MSOs attended, and their presence at NACE was noted by a number of exhibitors interviewed as the show ended. In kicking off the MSO symposium, consultant Marcy Tieger of Symphony Advisors noted that MSOs this past decade have developed the systems, training, and talent to provide the consistent performance among locations that make them attractive partners for insurers. While much of the industry reports that Matthew Ohrnstein of Symphony Advisors moderates a panel of representatives of four top multishop operators, which combined have more than 412 shops. sales have been flat or have grown modestly, Tieger said, MSOs are averaging 10-percent growth for the four quarters ending earlier this year. “So MSOs are moving rapidly ahead of the pack,” she said. Matthew Ohrnstein, the managing director of Symphony Advisors, introduced a panel that included representatives of four of the largest MSOs: ABRA Body & Paint, Service King, Caliber Collision Centers, and The Boyd Group (which operates in the U.S. under the Gerber Collision and True2Form trade names). Ohrnstein cited news stories about those companies from just the previous month, in which all had opened or acquired new locations. Combined, he said, those four alone have more than 412 shops, 7,200 employees, and $1.26 billion in sales (in what is estimated to be about a $30 billion industry). A lunchtime speaker focused on the investor view of MSOs, and a second panel examined the changing relationship among MSOs, insurers, and vendors. Another panel discussed issues related to acquiring and developing new locations. Ron Pyle, executive director of the Automotive Service Association (ASA), which hosts NACE, said participation in the MSO symposium had exceeded expectations, that it will be a continued part of NACE, and will remain a session open only to MSO operators. Pyle said NACE will continue to offer sessions for single-location owners looking to expand into multiple operations. n Continuous improvement means implementing problem-solving teamwork Continued from page C-2 Anderson also noted that 785 collision repair shops closed in 2011, bringing the total number of shops nationwide to 31,000. Reasons for those closings include Our regional editions serve: NORTHERN CALIFORNIA SOUTHERN CALIFORNIA NORTHWEST • Washington • Oregon • Idaho • Montana • Alaska MOUNTAIN • Colorado • Wyoming • W. Kansas • W. Nebraska • New Mexico MIDWEST • Missouri • Kansas • Nebraska • Iowa RIVER VALLEY • Missouri • Illinois • S. Indiana • W. Kentucky buying the equipment necessary to keep up with changing automotive technology, cash flow problems, complying with the EPA 6H Rule, and the need for new techs and the training required to operate, he said. More than just print… Digital Turnpage Online eNewsletter Our six regional editions are viewable in three digital formats. Whatever your flavor is, weve got you covered. www.partsandpeople.com Anderson said thinking outside the box could include such simple ideas as keeping a collision shop open on Saturdays and Sundays, adding that the collision industry is one of the last types of businesses not to be open on weekends. Becoming a thriving shop and not just a surviving shop requires many factors, including changing or improving a shop's processes by involving the shop’s techs, painters, and body men as a team to become a “problem-solving organization” and putting a solid management system in place, he said. “The really successful body shops are returning back to double-digit net profits,” he said. “They’re problemsolving organizations.” Anderson suggested using a cycle time tracker system, which can show where the repair process is slowing down, help spur ideas to reduce those times, and solve continuing problems. “If you don't measure it, you can't manage it,” he said. “The better chance for success is if you truly measure it. Measure where you’re at, implement an improvement strategy, and then see if it made a difference. Shops that really improve are constantly measuring everything all the time. That is the key to success.” Anderson said becoming a problemsolving organization requires several tools, including “patience and dedication,” and a “The really successful body shops are returning to double-digit profits. They’re problem-solving organizations.” willingness to consider all shop employees a “team.” Shops should then adopt a five-phase system he called DMAIC (define, measure, analyze, improve, control), something any shop can adopt, he added. DMAIC means the shop’s team must first define a problem in concrete, measurable terms, Anderson said. In the measure phase, critical measures necessary to evaluate the success of a project need to be identified and determined, he said. In the analyze phase, the team can ensure that their measurements are accurate and the system or process is dependable and provides accurate and timely date, he said. Anderson said the improvement phase is entered once problem causes are identified and the team finds “creative new solutions.” In the control phase, the team can document the project so that new procedures are maintained throughout the organization, he said. “Attack the process, not the person,” he said. “Your job as a manager is to fix the process. If you decide to have standard operating procedures in your shop, there is four steps. Develop how you want things done, train your staff, test them to ensure they retain it, and audit for full compliance. “You have to ensure that people retain what they are doing, but you have to audit to ensure people are doing things the way you want them done.” n Page C-4 November 2011 Parts & People www.partsandpeople.com
Collision Repair Training Notes BASF Automotive Refinish Training For more information, contact your local distributor or representative, call the national training center at 800-201-1605, or visit www.basfrefinish.com. Vancouver ICBC-Burnby, BC • Nov. 1-Troubleshooting for Productivity • Dec. 6-Troubleshooting for Productivity I-CAR Training Schedule For more information on registration and class times, call 800-422-7872 or visit www.i-car.com. Clackamas Community College- Oregon City, Ore. • Nov. 3-Collision Repair for Ford and Lincoln Vehicles • Nov. 8-Steel Unitized Structures Technologies and Repair • Nov. 9-Squeeze-Type Resistance Spot Welding • Nov. 10-Collision Repair for Toyota, Lexus, and Scion Vehicles • Nov. 14-Air Conditioning • Nov. 15-Exterior Panels Damage Analysis • Nov. 17-Steel Structures Damage Analysis • Nov. 22-Vehicle Technology and Trends 2010 • Nov. 28-Lighting, Starting, and Charging Systems • Nov. 29-Damage Analysis of Advanced Automotive Systems • Dec. 1-Movable Glass • Dec. 5-Heating and Cooling Systems • Dec. 8-Collision Repair for Honda and Acura Vehicles • Dec. 6-Inspecting Repairs for Quality Control • Dec. 13-Restraint Systems Damage Analysis Renton Technical College- Renton, Wash. • Nov. 3-Steel Unitized Structures Technologies and Repair • Nov. 7-Movable Glass • Nov. 8-Steel Unibody Front and Rear Rails, Floors, and Front Structure • Nov. 9-Hazardous Materials, Personal Safety, and Refinish Safety • Nov. 14-Squeeze-Type Resistance Spot Welding • Nov. 16-Recycled Parts for Collision Repair • Nov. 17-Steel Unibody, A, B, C, D-Pillars, and Rocker Panels • Nov. 21-Automotive Foams • Nov. 28-Advanced Material Damage Analysis • Nov. 30-Inspecting Repairs for Quality Control • Dec. 1-Hail, Theft, and Vandalism Damage Analysis • Dec. 5-Adhesive Bonding • Dec. 8-Vehicle Technology and Trends 2011 • Dec. 12- Steel Unitized Structures Technologies and Repair Clover Park Technical College- Lakewood, Wash. • Nov. 3-Waterborne Products, Systems, and Application • Nov. 7-Exterior Panels Damage Analysis • Nov. 8-Measuring • Nov. 9-Plastic and Composite Repair • Nov. 10-Hazardous Materials, Personal Safety, and Refinish Safety • Nov. 11-Vehicle Identification, Estimating Systems, and Terminology • Nov. 14-Restraint Systems Damage Analysis • Nov. 15-Recycled Parts for Collision Repair • Nov. 16-Collision Repair for Ford and Lincoln Vehicles • Nov. 17-Advanced Material Damage Analysis • Nov. 18-Hail, Theft, and Vandalism Damage Analysis • Nov. 19-Electrical Circuits and DVOM Usage • Nov. 21-Steel Structures Damage Analysis • Nov. 22-Automotive Foams • Nov. 23-Replacing Exterior Aluminum Panels • Nov. 28-Squeeze-Type Resistance Spot Welding • Nov. 29-Steel Unitized Structures Technologies and Repair • Nov. 30-Overview of Cycle Time Improvements for the Collision Repair • Dec. 3-Diagnosis, Testing, and Repair of Common Electrical Loads • Dec. 5-Collision Repair for Honda and Acura Vehicles • Dec. 6-Electric and Electric Hybrid Vehicles • Dec. 7-Collision Repair for Toyota, Lexus, and Scion Vehicles • Dec. 8-Refinishing Equipment and VOC Regulations • Dec. 10-Surface Preparation and Masking • Dec. 12-Steel Full-Frame Technologies and Repair • Dec. 13-Hybrid Electric and Alternative Fuel Vehicles • Dec. 14-Collision Repair for General Motors Vehicles Lake Washington Technical College-Kirkland, Wash. • Nov. 3-Vehicle Identification, Estimating Systems, and Terminology • Nov. 8-Frontal Impact Analysis • Nov. 10-Mechanical Systems Analysis • Nov. 16-Restraints, Interior, Glass, Side and Rear Impact Analysis Continued on page 18 Parts & People November 2011 Page 17
Page 1 and 2: NORTHWEST EDITION Parts & People No
Page 3 and 4: Engines & Engine Rebuilding / Heavy
Page 5 and 6: Automotive Training Expo 2012 chang
Page 7 and 8: Latest training and equipment keeps
Page 9 and 10: Auto Notes compiled by Jerold B. Sm
Page 11 and 12: IT PAYS TO MAKE THE RIGHT CHOICE OP
Page 13 and 14: Returning to rotation, ASRW ’11 i
Page 15 and 16: Collision Repair In-house mechanica
Page 17 and 18: With Envirobase ® High Performance
Page 19: Parts & People November 2011 Page C
Page 23 and 24: Mechanical Repair Training Notes CA
Page 25 and 26: Longtime truck dealership adds serv
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Page 29 and 30: Run to the Sun event tests 25 sport
Page 31 and 32: Cooper’s Keys to Auto Repair Prof
Page 33 and 34: Continued from page 28 ACM. Events
Page 35 and 36: Potter Webster / McKay Truck and RV

LKQ of Washington invests $2.5 million in recycling ... - Parts & People

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