Longtime truck dealership adds services at new facility Cont<strong>in</strong>ued from page 21 trucks each year,” he said. “In the service arena, we do everyth<strong>in</strong>g from light<strong>in</strong>g to electrical, brakes to eng<strong>in</strong>es,” he said. “Our goal at Motor Trucks is to take care <strong>of</strong> all <strong>of</strong> our customer’s needs.” In that ve<strong>in</strong>, the stores <strong>of</strong>fer mobile truck service with units constructed for that purpose <strong>in</strong> the service department, Woody said, add<strong>in</strong>g that the mobile service represents about 10 percent <strong>of</strong> overall service sales. Tra<strong>in</strong><strong>in</strong>g is an important element <strong>of</strong> the service department, Woody said, as trucks have transitioned to cleaner diesels and become more electronically controlled s<strong>in</strong>ce the mid-2000s. “No one has the same eng<strong>in</strong>e <strong>in</strong> their trucks today that they had <strong>in</strong> 2005,” he said. “Government regulations on diesel eng<strong>in</strong>es and fuel economy <strong>in</strong> 2007 and 2010 have changed what we work on today, so tra<strong>in</strong><strong>in</strong>g for eng<strong>in</strong>es and the electronics on the trucks is very different than it was before.” Tra<strong>in</strong><strong>in</strong>g for technicians and support staff is a mix <strong>of</strong> class <strong>of</strong>fer<strong>in</strong>gs from International, Eaton, classes at Bates Technical College <strong>in</strong> Tacoma, and <strong>in</strong>-house web-based tra<strong>in</strong><strong>in</strong>g, Woody said. “We have Insist on genu<strong>in</strong>e Toyota parts! <strong>in</strong>vested <strong>in</strong> extra tool<strong>in</strong>g and computers, and each technician has had hundreds <strong>of</strong> hours <strong>of</strong> tra<strong>in</strong><strong>in</strong>g over the past 10 years,” he said. An <strong>in</strong>-house technical library provides tra<strong>in</strong><strong>in</strong>g manuals, videos, and other materials for technician use, Woody said. In addition, an upstairs tra<strong>in</strong><strong>in</strong>g room can accommodate 50 people with tables and is used for Motor Trucks and other tra<strong>in</strong><strong>in</strong>g, he said. The parts department, headed by Garrett Horgen, who handles parts for all three Motor Trucks store, provides delivery service from Kent to the Canadian border to the Cascade Mounta<strong>in</strong>s, as well as the Olympic Pen<strong>in</strong>sula, Woody said. The parts department has an <strong>in</strong>ventory <strong>of</strong> about $850,000, Horgen said. Dur<strong>in</strong>g the construction <strong>of</strong> the new facility, Woody said ownership and managers were able to provide <strong>in</strong>put on design elements and fixtures that were to be <strong>in</strong>corporated <strong>in</strong>to the new build<strong>in</strong>g. “The build<strong>in</strong>g was designed to be environmentally friendly, and energy use was a major consideration,” he said. “We had a waste-oil burner <strong>in</strong> our old build<strong>in</strong>g, but we put <strong>in</strong> two Columbia waste-oil units from Northwest Industrial Equipment here <strong>in</strong> an upstairs control room above the service department. “Last year, we burned 9,000 gallons <strong>of</strong> used oil. We heat the entire build<strong>in</strong>g with the units, sav<strong>in</strong>g on utility costs, and we don’t have the liability <strong>of</strong> recycl<strong>in</strong>g <strong>of</strong> oils with an outside firm,” Woody said. Clear-glass doors were <strong>in</strong>stalled <strong>in</strong> the service department to add additional light, and skylights <strong>in</strong> the 32-foot ceil<strong>in</strong>g provide more available light to the service area, Woody said. The parts crew at Motor Trucks <strong>in</strong> Everett at the retail parts counter are, from l., <strong>Parts</strong> Manager Garrett Horgen and <strong>Parts</strong> Specialists Curtis Davis, Steve Lage, Darren Jopl<strong>in</strong>, and Jon Mattson. “We also t<strong>in</strong>ted the concrete gray to add to the light<strong>in</strong>g issue, and it all works very well. There are times we used very little energy <strong>in</strong> light<strong>in</strong>g the service area.” A fresh-air <strong>in</strong>take system was <strong>in</strong>stalled <strong>in</strong> the control room so that fumes and air issues are handled well, and a dieselparticulate clean<strong>in</strong>g system was also <strong>in</strong>cluded <strong>in</strong> the service department, Woody said. An environmentally sound lube pit, the first <strong>in</strong> <strong>Wash<strong>in</strong>gton</strong>, dra<strong>in</strong>s <strong>in</strong>to a separator and does not allow for fluids to enter the service or work areas, Woody said. In addition, there are two air compressors that work as energy savers, and a water treatment system is <strong>in</strong> place as well, he added. n Technician Steve Phillips performs repairs on a Kenworth truck at Motor Trucks <strong>in</strong> Everett. In depth Mechanical Inventory Broadway Toyota Local: 800-270-0679 Oregon: 1-800-452-7443 Out <strong>of</strong> State: 1-800-547-9700 Fax: 503-284-7822 parts@broadwaytoyota.com www.broadwaytoyota.com Page 22 November 2011 <strong>Parts</strong> & <strong>People</strong> www.partsandpeople.com
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