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LKQ of Washington invests $2.5 million in recycling ... - Parts & People

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Longtime truck dealership adds services at new facility <strong>in</strong> Everett<br />

by Jerold B. Smith<br />

Everett, Wash.—Motor Trucks<br />

Inc. has been an <strong>in</strong>stitution <strong>in</strong> the<br />

Everett area s<strong>in</strong>ce 1947, said Jam<strong>in</strong><br />

Woody, service manager at the<br />

dealership. The firm was<br />

purchased by Marshall Cymbaluk,<br />

a former service manager at an<br />

International truck dealer <strong>in</strong> Salem,<br />

Ore., <strong>in</strong> 1974 and last year moved<br />

from downtown <strong>in</strong>to a new<br />

40,000-square-foot facility <strong>in</strong> an<br />

<strong>in</strong>dustrial park, he said.<br />

While Everett serves as the<br />

company headquarters for Motor<br />

Trucks, Woody said Cymbaluk<br />

built a Mount Vernon store <strong>in</strong> 1984<br />

and expanded to Bell<strong>in</strong>gham with<br />

a store <strong>in</strong> 1990.<br />

In 1994, Cymbaluk added to the truck<br />

mix by purchas<strong>in</strong>g Kenworth Truck<br />

dealerships <strong>in</strong> Aberdeen, Marysville,<br />

SeaTac, and Yakima, Wash., as well as<br />

stores <strong>in</strong> Anchorage and Fairbanks, Alaska,<br />

Woody said.<br />

The Everett and Mount Vernon Motor<br />

Truck stores are authorized dealers for<br />

International Truck, while Bell<strong>in</strong>gham<br />

handles International and Kenworth brands,<br />

said Woody, who has served as service<br />

manager for 13 years and was a diesel<br />

Service Manager Jam<strong>in</strong> Woody (l.) stands with Technician<br />

Jacob L<strong>in</strong>dell, who is servic<strong>in</strong>g an eng<strong>in</strong>e on an<br />

International tow truck at Motor Trucks.<br />

technician <strong>in</strong> the Mar<strong>in</strong>e Corps prior to that.<br />

“We sell and service new International<br />

trucks, but we also sell used everyth<strong>in</strong>g —<br />

all makes <strong>of</strong> trucks,” he said. “We also<br />

service nearly every type <strong>of</strong> diesel-powered<br />

truck on the market <strong>in</strong> our service<br />

department,” he said, add<strong>in</strong>g that<br />

International is about half <strong>of</strong> their bus<strong>in</strong>ess.<br />

The move to the 5.5-acre site, developed<br />

by the Port <strong>of</strong> Everett, allowed Motor<br />

Trucks to expand its space dramatically,<br />

Woody said, from vehicle storage to added<br />

parts and service departments.<br />

The new facility, which opened<br />

Labor Day weekend <strong>of</strong> 2010, features<br />

two levels <strong>of</strong> <strong>of</strong>fice and work areas,<br />

21 service bays, a large retail area at<br />

the front <strong>of</strong> the store, an expanded<br />

double-decked parts storage area<br />

beh<strong>in</strong>d the retail counter, and tra<strong>in</strong><strong>in</strong>g<br />

room, Woody said, add<strong>in</strong>g that the<br />

branch manager at the store is Jeff<br />

Cymbaluk, son <strong>of</strong> the owner.<br />

International Harvester started<br />

sell<strong>in</strong>g trucks and farm equipment <strong>in</strong><br />

1902, he said, later sell<strong>in</strong>g <strong>of</strong>f the<br />

Harvester name to Case.<br />

“International is one <strong>of</strong> the lead<strong>in</strong>g<br />

nameplates <strong>in</strong> the <strong>in</strong>dustry, and <strong>in</strong> the<br />

Class 5 and Class 6 markets they<br />

consistently capture<br />

a high percentage <strong>of</strong><br />

sales,” he said. The Class<br />

7 market is also strong,<br />

with International sales<br />

captur<strong>in</strong>g between 39 and<br />

42 percent this year, he<br />

added.<br />

While Motor Trucks<br />

sells ma<strong>in</strong>ly medium-duty<br />

trucks, the mix <strong>of</strong> medium- and heavy-duty<br />

trucks is <strong>in</strong>corporated <strong>in</strong>to the 50 new<br />

vehicles sold each year, Woody said. A<br />

large percentage <strong>of</strong> used trucks are also sold<br />

“We service nearly<br />

every type <strong>of</strong> dieselpowered<br />

truck on the<br />

market <strong>in</strong> our service<br />

department.”<br />

each year, represent<strong>in</strong>g all brands, he said.<br />

In the service department, Woody said,<br />

are 19 technicians, all certified, and the<br />

parts department has n<strong>in</strong>e employees. Most<br />

<strong>of</strong> the 500-600 units serviced each month<br />

are medium-duty vehicles rang<strong>in</strong>g from<br />

delivery to service trucks, he said. On a<br />

recent visit, the shop was servic<strong>in</strong>g a UPS<br />

delivery truck, dump truck, tow truck, box<br />

units, a flat bed, and a variety <strong>of</strong> other<br />

vehicles.<br />

The service department <strong>of</strong>fers two shifts<br />

five days a week from 7 a.m. to 11:30 p.m.,<br />

as well as Saturday service from 8 a.m. to<br />

4:30 p.m.<br />

“We provide the shifts so vehicles that<br />

are used dur<strong>in</strong>g the day can be serviced<br />

dur<strong>in</strong>g the even<strong>in</strong>g hours<br />

so operators are not<br />

without their trucks,”<br />

Woody said, add<strong>in</strong>g that<br />

the Everett store services<br />

customers from the Seattle<br />

to north Everett areas, and<br />

even a few <strong>in</strong> the Cle<br />

Elum area.<br />

“Like cars, the warranty<br />

work on trucks has become less <strong>of</strong> an issue,<br />

but we still perform between 12 and 15<br />

percent warranty repairs on International<br />

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<strong>Parts</strong> & <strong>People</strong> November 2011 Page 21

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