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Latest training and equipment keeps Medford repair shop up to date
Around the mid-
1990s however, he
said he began
seeing automobiles
becoming more
alike, making it
easier to widen his
repair service.
“You would
find, let’s say, a
Ford with a lot of
Bosch fuel
injection
components on it,” he said. “We were
already well versed in fuel injection, which
the imports did way early on. So when the
American cars started to do fuel injection,
we already had good training at it, we
already understood it.”
Today, Facciuto said, he owns and
operates a five-bay, 4,000-square-foot shop
with seven employees. Among them are
four ASE-certified technicians, including
himself, he said.
“Each one of us tends to have a specialty
that we’re good at. My specialty for a long
time was Porsche. Mike Lesh does
Volkswagen and Audi. Dave Lesh does
GM, Chrysler, and Ford. So we cover a lot
of ground that way,” Facciuto said. “My
wife works as the office manager as well.”
One of the most challenging tasks,
Facciuto said, has been keeping up with
technology. But training programs offered
by local and national distributors help
make it possible to stay up to date, he said.
“We do a lot of training through
companies like WORLDPAC,” he said.
Continued on page 8
Owner Dave Facciuto (l.) says Jim
Johnson is his primary customer service
tech, and is usually the first person
customers greet when they come in.
by Daniel Sachs
Medford, Ore.—Dave Facciuto said he
never thought of making auto repair a
career until he needed to earn some extra
cash while working on his business degree
at Butler University.
“To supplement my income, I worked at
a local garage doing just basic, simple
stuff,” Facciuto said. But when his job
duties grew more complex, he said he
decided to become ASE certified.
Engine Performance and Brakes were
two certification courses he completed, and
he said he realized then that he really loved
working on cars. “From there I just kept on
working in shops,” Facciuto said.
He said he started the business in 1989,
but prior to opening his own shop he
received lots of formal training. “I’ve been
to several factory training schools and I
was actually the shop foreman for a large
import specialty repair shop before opening
my own business,” he said.
“As far as the business starting in this
valley, I was formally employed by a shop
in town, and left that employment, not
really intending to start my own business,”
Facciuto said. “But I had quite a clientele
of people that liked me as a mechanic, so
they kept calling me and I felt like, ‘This is
what I know how to do and I do it well,’
and just grew into it with so loyal
customers.”
Facciuto said he opened the doors at his
current location in 2005.
“For me, it was to start small and grow
as the business grew, versus trying to open
this massive shop,” Facciuto said.
“There’s that saying, ‘If you build it,
they will come.’ Well, you have to be
careful of the economy when you say that.
You don’t want to over-build, but you want
to be big enough to take care of your
customers.”
At first, Facciuto said he worked only on
imports. Thus, Dave’s Import Service.
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INTAKE MANIFOLD
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©2007 Federal-Mogul Corporation. All rights reserved.
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Parts & People November 2011 Page 7