A Positive Choice - Rhondda Cynon Taf
A Positive Choice - Rhondda Cynon Taf
A Positive Choice - Rhondda Cynon Taf
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What if you are unhappy with your<br />
chosen home?<br />
You may find that it takes a little time to adjust to living in a care home but most people will<br />
settle into their new home after a while. It is possible that you find, after moving into your<br />
chosen care home, you are not as happy as you hoped you would be. If you find yourself in<br />
this situation and you really do not like it in the home you have chosen, we will help you find an<br />
alternative.<br />
However, there may be other, more minor difficulties that concern you. If you have a social<br />
worker you can contact them directly (or speak to them when they next visit) about any<br />
problems you are experiencing about living in the home.<br />
If you do not have a social worker, you can contact the Care Standards Inspectorate for Wales.<br />
However, you do have the right to ask for a social worker and you can do this by contacting<br />
your local Principal Office listed on page 6.<br />
All homes are required to have a complaints procedure. If you are not satisfied with the care<br />
you are receiving, please discuss your complaint with the home's manager in the first instance.<br />
Alternatively, you may want to contact the Care Standards Inspectorate for Wales (please see<br />
contact details on page 7).<br />
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