04a JSNA Appendix , item 5. PDF 6 MB - Lambeth Council

DRAFT
Service delivery
The table below shows the percentage of users who rated services as good to
excellent in the 2007 residents’ survey with the exception of the planning data
which is drawn from the 2006 BVPI survey.
High rated services
Parks and open spaces 71%
Nursery education 70%
Recycling facilities 69%
Public transport 69%
Libraries 69%
Primary education 68%
Low rated services
Activities for young people
31/10% 74
Council housing 33%
Road repairs 35%
Parking 42%
Leisure and sports 42%
Planning 75 43%
Parks and open spaces (+13), street lighting (+8), housing benefit (+5) and public
transport (+4) have all improved since 2005 while planning (-10) 76 refuse
collection (-6) and policing (-5) are perceived to have gotten worse.
Although perceptions of libraries have improved over time in the 2006 BVPI
survey we recorded the lowest score of any borough across London.
Interestingly, more recent and reliable data from the 2007 residents’ survey
shows that libraries are perceived highly by residents who do use them (69%).
There are occasions where service specific data can tell a different story to the
residents’ survey. Four in ten (43%) residents rated the policing in their area as
good to excellent in the residents’ survey, compared to 72% who were very or
fairly satisfied with the way their local area is policed in a 2007 metropolitan
police survey (MPS) 77 . Similarly, the 2006 tenants’ satisfaction survey shows
62% of tenants are very or fairly satisfied with the service, compared with only
33% who rate it as good or excellent in the residents’ survey.
The four main problems identified by respondents to the 2007 MPS survey were
vandalism, graffiti and other deliberate damage to property or vehicles, teenagers
hanging around on the streets, people being drunk or rowdy in public places and
rubbish or litter lying around.
Activities for young people rate the lowest with only 10% of adults and 31% of
young people rating them as good or excellent. So any improvements that can be
74 31% = young people’s view, 10% = adults view.
75 Planning data is taken from the Planning BVPI survey 2006.
76 Planning data is taken from the Planning BVPI survey 2006.
77 Mps public confidence report 2006- 07.
Lambeth JSNA – Preliminary assessment
Version 4
October 2008
139