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“<br />
The conference was a credit <strong>to</strong><br />
<strong>Landcom</strong>. I’m not sure where <strong>the</strong><br />
public and commercial interest<br />
discussion that is presented at your<br />
conferences would occur elsewhere.<br />
Congratulations. I <strong>to</strong>ok a lot out of<br />
<strong>the</strong> occasion.<br />
“<br />
David Chandler, Chairman, Hunter Residential<br />
Improving our own systems<br />
This year we made a number of improvements <strong>to</strong> our systems <strong>to</strong><br />
help us manage our own performance and also <strong>to</strong> make it easier <strong>to</strong><br />
do business with us.<br />
••<br />
We developed an e-Tender portal <strong>to</strong> help us manage tenders<br />
via our website. The portal was used for <strong>the</strong> first time in<br />
Oc<strong>to</strong>ber for The Ponds. The system reduces <strong>the</strong> potential for<br />
errors and delays, and includes features such as au<strong>to</strong>mated<br />
receipting, activity logs and direct filing of submissions. By <strong>the</strong><br />
end of <strong>the</strong> reporting period <strong>the</strong>re were around 500 registered<br />
users of <strong>the</strong> e-Tender portal. We also made improvements <strong>to</strong><br />
our land registration portal during <strong>the</strong> year, which is now more<br />
sophisticated and user friendly.<br />
••<br />
As part of our Business Improvement Program, we held a<br />
civil contrac<strong>to</strong>rs panel forum in August, and fur<strong>the</strong>r civil and<br />
landscaping forums in May. These sessions are part of an<br />
ongoing program of engagement and feedback with <strong>the</strong><br />
people with whom we do business, and <strong>the</strong>y have been very<br />
well received.<br />
••<br />
In March, we began work on a web-enabled sustainability<br />
reporting <strong>to</strong>ol, designed <strong>to</strong> enable a more efficient and<br />
user-friendly way of collating and analysing our sustainability<br />
performance data. The web portal will be complete and ready<br />
for use by our staff by <strong>the</strong> end of 2011.<br />
CASE STUDY<br />
22<br />
landcom annual report 2011<br />
PROF. ED BLAKELY, DIrec<strong>to</strong>r blakely global, SPEAKING AT DiverseCity<br />
(seated next <strong>to</strong> Prof. Peter newman, Professor of Sustainability at Curtin University)<br />
A new model for<br />
primary health care<br />
In November, based on our MOU with Greenfields<br />
Development Company and <strong>the</strong> University of<br />
Western Sydney (referred <strong>to</strong> in ‘Partnering with<br />
o<strong>the</strong>rs’), we began work on a business case for a<br />
world-class integrated primary care clinic in Oran<br />
Park Town.<br />
This is a new concept and <strong>the</strong> vision is that <strong>the</strong><br />
clinic will be a hub <strong>to</strong> connect various health care<br />
professionals and <strong>the</strong> community. A distinguishing<br />
feature of <strong>the</strong> concept is <strong>the</strong> involvement of<br />
academic leaders <strong>to</strong> create a local learning network<br />
for professionals and a way of engaging with <strong>the</strong><br />
community about health issues. The clinic will be a<br />
major point of difference for this landmark project.