Annual Report 2003 2004

A further attractive growth market is Eastern Europe. We operate our own companies in Poland,
Hungary and the Czech Republic. These supply local manufacturers with an extensive range of materials
from stock along with complex services, for example for automakers. The Services companies currently
generate sales of €300 million in Eastern Europe and this will be expanded over the next few years.
This region is already important for the sale of large-diameter pipe as well as for the purchase of
metals, alloys and minerals.
Focus on customers
Services continues to systematically tailor its products and activities to the needs of customers: “What do
they want?” and “What else do they need?”. In our target markets of Western Europe, Eastern Europe
and nafta, we plan to set up additional locations through targeted investment, partnerships and
alliances. Focusing on regions in which the segment can supply its full range of services, we will offer
service-oriented system and marketing solutions to local producers and conclude long-term contracts.
In addition, we plan to achieve further organic growth by winning orders from within the ThyssenKrupp
Group.
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Business areas and segments
Services
Additional sites are
being established in
target markets.