Kessler Consulting

North Miami Beach, Florida
Response to RFP # 2012-20, Solid Waste and Recycling Services Assessment
Section D, Capability Statement
Client Feedback
KCI is known for our ability to think strategically and to develop practical solutions to critical key
solid waste issues. Our clients are the best demonstration of the quality and value of our
services.
Provided below are the results of a recent, anonymous survey of our clients. KCI requested our
clients to rate our knowledge and skills and the client services we provide, using the following
descriptions: Excellent, Very Good, Good, Fair, or Poor. The tables below summarize the results
of this survey. As you will see, 100 percent of our clients rated our knowledge and skills, and
clients services as either Excellent or Very Good.
Knowledge & Skills of
Kessler Consulting Staff
Excellent Very Good Good Fair Poor
Knowledge of the Solid Waste Industry: 94% (30) 6% (2) 0% (0) 0% (0) 0% (0)
Problem solving capabilities: 69% (22) 31% (10) 0% (0) 0% (0) 0% (0)
Presentation skills (Public Speaking, Presentations,
Communication, etc.):
71% (22) 29% (9) 0% (0) 0% (0) 0% (0)
Clarity and Conciseness of Deliverables: 69% (22) 31% (10) 0% (0) 0% (0) 0% (0)
Project Managers' skills and performance: 84% (27) 16% (5) 0% (0) 0% (0) 0% (0)
Client Services Excellent Very Good Good Fair Poor
Ability to listen to our clients and understand their
objectives:
62% (20) 38% (12) 0% (0) 0% (0) 0% (0)
Responsiveness to our clients: 78% (25) 22% (7) 0% (0) 0% (0) 0% (0)
Professionalism of your Kessler Consulting Project
Team:
88% (28) 12% (4) 0% (0) 0% (0) 0% (0)
Integrity of Kessler Consulting’s staff: 88% (28) 12% (4) 0% (0) 0% (0) 0% (0)
Overall opinion of Kessler Consulting’s client service: 81% (26) 19% (6) 0% (0) 0% (0) 0% (0)
KCI Proposals 2012\North Miami Beach\D Capability Statement D-21