Overview - MPC

2009
Box 9.3: Business Excellence Framework –
Key to Organisational Transformation
Excellent organisations are managed through structured and strategically aligned
process using fact-based decision making to create balanced and sustained results.
The Business Excellence (BE) initiative helps organisations to know where they are
on the excellence journey and what they need to do to achieve a higher level of
performance. This is done through an assessment of an organisation’s performance
against the requirements of an internationally benchmarked business excellence
framework. It also recognises organisations for their performance in the business
excellence journey.
CHAPTER 9
The BE is based on universal accepted standards that are found in the US Malcolm
Baldrige National Quality Award, the European Quality Award, the Australian
Business Excellence Award, Singapore Quality Award and the Japan Quality Award.
As a symbol of world-class business excellence, the BE programme encourages
organisations to strengthen their management systems and capabilities to enhance
their competitiveness.
The Business Excellence Framework (BEF) is about adopting a holistic approach
to strengthen the management systems and processes of an organisation towards
achieving superior business performance and competitiveness. The BE initiative
helps organisations to strengthen the management systems and processes for high
performance. It is based on an internationally comparable and holistic model for
managing an enterprise for excellence. The Malaysia Productivity and Innovation
Class (MPIC), Quality Management Excellence Award (QMEA) and Prime Minister
Industry Excellence Award (PMIEA) are key milestone of overall performance on the
BEF. Organisations could use the BE to enhance their capabilities based on specific
needs and strategy.
BEF has seven dimension of excellence. They are Leadership, Planning, Information,
Customers, People, Processes and Results. These dimensions are embodied in three
main categories namely driver, system and result.
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