2009 Growth 15, 22, 28, 30, 38, 45, 47, 58, 68, 75, 82, 92, 99, 103, 108, 110, 130 Government 6, 15, 29, 30, 40, 46, 59, 74, 85, 86, 90, 92, 98, 105, 129, 131 Government Transformation Programme (GTP) 105 H Halal 71 Health 97, 110 High Density Planting (HDP) 76 High Speed Broadband Services 16 High Yielding Varieties (HYVs) 76 Hotel industry 43, 44 Household demand 8 Human capital 12, 24, 26, 29, 41, 58, 92, 96, 108, 114 development 15, 23, 25, 29, 68, 96 Human resource 15, 46, 58 Hybrid system 89 Hydro 46 I Import 54 Income 24, 98 Industrial based 24 production 13 Industrial Building System (IBS) 16, 85 Industry cluster 5 Inflation rate 13 Information and Communication Technology (ICT) 8, 16, 30, 44, 47, 48, 51, 77, 96, 114 Infrastructure 26, 42, 43, 68, 74, 76, 96, 99, 100, 106, 130 Inno Race 15, 132 Innovation 11, 15, 17, 24, 25, 29, 58, 70, 92, 110, 115, 124, 131 Innovative and Creative Circle (ICC) 15, 31, 92, 132 Innovative system 15 Input 11, 24, 75 Institute for Management Development (IMD) 120, 131 Insurance 29 Integrated Building System (IBS) 8 Integrated work process 15 Intellectual property rights 59 International Labour Organisation (ILO) 127 International Standardisation Organisation (ISO) 58 International standards 59 trade 39 Internet 44 Investment 6, 25, 26, 29, 30, 41, 43, 45, 48, 54, 58, 79, 130 Iron and steel 54 Islamic finance 38 J Job creation 27 satisfaction 59 Just-in-Time (JIT) 63 Justice 103, 105 K Kaizen 59 Kanban 59 Key Performance Indicators 92 Knowledge 17, 27, 29, 58, 71, 75 L Labour 22, 24, 28, 40, 72, 74, 120, 130 compensation 56 cost competitiveness 43, 45, 56, 83, 113 cost per employee 43, 45, 56, 83, 113 market 7 Land 26, 42, 72, 74, 76, 104, 127 Leadership 75, 134 Learning and training 41 Legal and regulatory 100, 102 Livestock 76, 77 Logistics 42, 51, 114 INDEX PRODUCTIVITY REPORT 2009 179
2009 INDEX M Machinery and equipment 9, 23, 111 Malaysia Benchmarking Index (MBI) 136 Malaysian Skill Certificate (MSC) 68 Management system 15, 58 trends 49 tool 15 Manufacturing sector 9, 54, 57, 58, 129 Marketing 108 innovation 11 strategy 28, 40, 115 Medical devices 9 Memorandum of Understanding (MoU) 130 Metal 9, 54 Mining 4 sector 10 Modern technology 8, 16, 29 Morale 59, 110, 114 N National Broadband Initiative 7, 16 National Feedlot Programme 76 National Food Terminal (TEMAN) 76 Natural gas 10 Negative growth 4, 54 Networking 42 New Economic Model (NEM) 51 Ninth Malaysia Plan 8, 16, 73, 98, 108 Non-metallic mineral products 109 Non-resource based industries 9 O Online 42, 104 On-the-job training 65 Open cycle 46 door policy 12 economy 4 markets 78 Operation systems 29 Opportunity 12 Organisation for Economic Cooperation Development (OECD) 13 Organisational culture 12, 17 excellence 15 innovation 11 system 25 Outbreak 43 Outsourcing 42, 108 Outlook 15, 51, 59, 77, 90, 114 Output 4, 22, 26, 28, 40, 59, 68, 72, 83, 109 P Packaging 11, 78, 110 Paddy cultivation 74, 75, 76 Partnership 51, 76, 131 People 12, 58, 96 Permanent Food Production Parks (PFPP) 76 Petroleum products 5 Plastics product 56 Population 15, 75, 100, 106 Positive growth 5, 13, 112 impact 17, 74, 83 Poverty 98, 106 Power plants 46 producers 46 Pricing 11 Prime Minister Industry Excellence Award (PMIEA) 33 Private sector 15, 90, 96, 120 Problem solving 12 Process innovation 11 Product design 11 innovation 11 placement 11 promotion 11 Productivity driven 24 level 13 Performance Award 15 growth 6, 8, 13 Profitable solutions 11 Promotion 15 tools 30 Public sector 15, 92, 95, 100, 104 180 PRODUCTIVITY REPORT 2009
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MALAYSIA
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17ᵗʰ PRODUCTIVITY REPORT MALAYSI
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MESSAGE FROM THE MINISTER OF INTERN
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STATEMENT BY THE CHAIRMAN MPC publi
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Malaysia Productivity Corporation T
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CONTENTS PART 2: STRENGTHENING THE
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CONTENTS General Public Administrat
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REPORT HIGHLIGHTS PRODUCTIVITY PERF
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2009 Productivity of the Small and
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CHAPTER 1 Productivity Performance
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2009 • The decline in the manufac
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2009 • The finance 1 sub-sector p
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2009 Manufacturing sector • Produ
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2009 Box 1.1: Change and Innovation
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2009 International Productivity Com
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2009 Way Forward • Enhancing prod
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2009 Box 1.2: A Path to Innovation
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2009 Five: Synchronise Engage leade
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TOTAL FACTOR PRODUCTIVITY Overview
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2009 CHAPTER 1 2 Box 2.1: Total Fac
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2009 CHAPTER 1 2 • For the period
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2009 CHAPTER 1 2 TFP of Selected Ec
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2009 CHAPTER 1 2 Intensifying deman
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2009 CHAPTER 1 2 Southern Central N
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PART 2 Strengthening the Economic S
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PRODUCTIVITY PERFORMANCE OF THE SER
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2009 CHAPTER 3 International Produc
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2009 CHAPTER 3 Transport Industry
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2009 CHAPTER 3 Productivity of the
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2009 CHAPTER 3 Box 3.1: Measuring P
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2009 CHAPTER 3 Stages of e-Commerce
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2009 CHAPTER 3 The following table
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CHAPTER 4 Productivity Performance
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2009 • In terms of contribution,
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2009 International Comparison • M
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2009 • TQM is fundamental to the
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2009 Step 2: Record/method study Me
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2009 Time taken to perform this job
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2009 Definition of OJT Box 4.3: On-
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CHAPTER 5 Productivity Performance
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2009 Table 5.2: Numbers of Trainees
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2009 • Restructured fish fillet t
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2009 under the Ninth Malaysia Plan.
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2009 Integrated Pest Management The
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2009 providing an integrated wholes
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2009 Recent events, both in Malaysi
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2009 CHAPTER 6 ◦◦ Labour cost c
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2009 CHAPTER 6 Box 6.1: The Green B
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2009 CHAPTER 6 Box 6.2: The Differe
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2009 CHAPTER 6 Measure to Mitigate
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PRODUCTIVITY PERFORMANCE OF THE PUB
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2009 Figure 7.6: Public Service Sub
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2009 CHAPTER 7 • Exports of goods
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2009 CHAPTER 7 Poverty • The firs
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2009 CHAPTER 7 Infrastructure Facil
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2009 CHAPTER 7 • Figure 7.20 show
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2009 CHAPTER 7 Box 7.1: Efficiency
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2009 • Raising living standards o
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PRODUCTIVITY PERFORMANCE OF THE SMA
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2009 CHAPTER 8 Box 8.1: SMIs toward
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2009 Capital intensity CHAPTER 8
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2009 CHAPTER 8 Box 8.2: Enhancing P
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2009 CHAPTER 8 Innovative strategie
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PART 3 Strengthening Domestic Capab
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TOWARDS GLOBAL COMPETITIVENESS Mala
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2009 CHAPTER 9 • In the latest re
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