PDF - Department of the Treasury
PDF - Department of the Treasury
PDF - Department of the Treasury
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and formalize <strong>the</strong> services being provided<br />
by <strong>the</strong> operating and functional divisions,<br />
as well as <strong>the</strong> support <strong>the</strong> EITC Office<br />
will provide to <strong>the</strong> respective divisions.<br />
TIGTA believes this mechanism will<br />
increase <strong>the</strong> accountability <strong>of</strong> functions<br />
with EITC Program responsibility. The<br />
IRS agreed that <strong>the</strong> EITC Office will<br />
regularly evaluate <strong>the</strong> effectiveness <strong>of</strong> <strong>the</strong><br />
Service Level Agreements.<br />
Report Reference No. 2005-40-133<br />
The IRS does not have adequate means to<br />
evaluate <strong>the</strong> success <strong>of</strong> its Low Income<br />
Taxpayer Clinic (LITC) Grant Program. In<br />
FY 2004, <strong>the</strong> IRS provided $7.5 million in<br />
LITC funds to 134 clinics, yet it has not<br />
established performance measures to<br />
evaluate <strong>the</strong> success <strong>of</strong> <strong>the</strong> Program and<br />
does not visit prospective clinics before<br />
awarding grant funds. Information<br />
provided by <strong>the</strong> clinics was inconsistent and<br />
not validated. Some clinics did not timely<br />
submit required reports. Although clinics<br />
are prohibited from charging fees for<br />
preparing tax returns, two clinics appeared<br />
to be doing so. There were nine clinics that<br />
received IRS grants <strong>of</strong> more than $500,000,<br />
but were not in compliance with <strong>the</strong>ir own<br />
Federal tax obligations.<br />
The LITC Grant Program <strong>of</strong>fers assistance<br />
to low income taxpayers who are involved<br />
in tax controversies with <strong>the</strong> IRS and<br />
provides education about taxpayer rights<br />
and responsibilities to taxpayers for whom<br />
English is a second language. The<br />
following table shows <strong>the</strong> amount <strong>of</strong> grant<br />
funding for 1999 through 2005:<br />
LITC Program Grant Funding, Clinics, and<br />
States Represented (1999 – 2005)<br />
Year<br />
Grant Number States/Territories<br />
Funding <strong>of</strong> Clinics Represented<br />
1999 $1.5 million 34 19<br />
2000 $4.4 million 70 33<br />
2001 $6 million 102 39<br />
2002 $7 million 127 43<br />
2003 $7 million 138 49<br />
2004 $7.5 million 134 51<br />
2005 $8 million 145 51<br />
Source: Internal Revenue Bulletins and News Releases.<br />
To improve <strong>the</strong> LITC Grant Program,<br />
TIGTA recommended that <strong>the</strong> IRS establish<br />
program goals and performance measures,<br />
and visit prospective clinics before<br />
awarding grant funds. In addition, funding<br />
should be suspended or terminated for<br />
clinics not in compliance with reporting<br />
requirements. Finally, <strong>the</strong> IRS should<br />
establish procedures to check for tax<br />
compliance before awarding grant funds.<br />
IRS management generally agreed with<br />
TIGTA’s recommendations.<br />
Report Reference No. 2005-10-129<br />
Providing Quality Customer<br />
Service Operations<br />
The IRS is committed to providing<br />
excellent service to taxpayers and enforcing<br />
America’s tax laws in a balanced manner.<br />
Its first strategic goal is to “improve<br />
taxpayer service.” Taxpayers have several<br />
options when seeking assistance with tax<br />
issues, including face-to-face assistance at<br />
Taxpayer Assistance Centers (TAC), tollfree<br />
telephone assistance, and Internet<br />
assistance through <strong>the</strong> IRS Web site. The<br />
IRS is encouraging taxpayers to use<br />
self-services. The IRS believes its<br />
April 1, 2005 to September 30, 2005 13