Annual Report and Accounts 2009-10 - Welfare Reform impact ...
Annual Report and Accounts 2009-10 - Welfare Reform impact ...
Annual Report and Accounts 2009-10 - Welfare Reform impact ...
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Our values <strong>and</strong><br />
behaviours.<br />
The ILF shares core values with DWP.<br />
Achieving the best.<br />
• By delivering a high quality service to users based on their feedback<br />
<strong>and</strong> meeting our targets.<br />
• By using resources efficiently, providing value for money <strong>and</strong> ensuring<br />
high st<strong>and</strong>ards of professionalism.<br />
Respecting people.<br />
• By responding to users’ individual needs <strong>and</strong> recognising differences.<br />
• By valuing the contribution of staff <strong>and</strong> assessors.<br />
Making a difference.<br />
• By focusing on the achievement of real outcomes for our users.<br />
• By engaging positively with partners <strong>and</strong> stakeholders.<br />
Looking outwards.<br />
• By taking responsibility for making the wider system work through<br />
effective partnerships <strong>and</strong> support for others.<br />
• By speaking well of our customers, colleagues <strong>and</strong> stakeholders<br />
<strong>and</strong> being transparent in all our communications.<br />
9 <strong>Annual</strong> <strong>Report</strong> <strong>and</strong> <strong>Accounts</strong> <strong>2009</strong>-<strong>10</strong>