Annual Report and Accounts 2009-10 - Welfare Reform impact ...

Management Commentary
• Biannual review programme visits cleared on average in 10.3 weeks,
against a 12-week target (12.4 weeks in 2008-09);
• Award accuracy 98.7% in all respects (amount and process), against
a 95% target (95.9% in 2008-09);
• Administration expenditure 2.8% of total ILF expenditure for the year,
against a 3% target (2.6% in 2008-09); and
• Users rating our service as ‘good’ or ‘excellent’ at a level of 94.1%,
against a 90% target (90.1% in 2008-09).
A total of 168 staff were employed during the year (average full-time
equivalent). Staff receive salaries on the ILF scale and are entitled to
be members of the Principal Civil Service Pension Scheme (PCSPS) –
full details are provided in the Remuneration Report on pages 48 to 59.
In addition, over 80 self-employed assessors were engaged to carry
out visits to new applicants and existing beneficiaries under the ILF’s
user administration policies.
The ILF has increased its engagement with a range of stakeholders
as part of the ongoing involvement in the development of social care
policy. In particular, the ILF held a series of events across England in
order to consult on Government plans for ‘Care and support’ and the
‘Right to Control’. The ILF held the Charter Mark, and has now achieved
the replacement Customer Service Excellence standard.
Governance and social responsibility
The ILF is committed to good employee relations and recognises the
Public and Commercial Services Union (PCS) as the trade union acting
on behalf of staff. In recognition of the continued good standards of HR
policies, staff information and consultation, the Fund has successfully
retained the ‘Investors in People’ accreditation and the ‘Positive about
Disabled People’ (two ticks) during the year. HR policies are regularly
reviewed to ensure full compliance with employment legislation.
43 Annual Report and Accounts 2009-10