Toyota South Africa Sustainability Report 2008 - Automotiveonline ...

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Sustainability Report_14-10-2008:Layout 1 10/14/08 2:46 PM Page 52 G3 Index G3 Ref Pages G3 Ref Pages HR4 HR5 HR6 HR7 HR8 HR9 SO1 SO2 SO3 SO4 SO5 SO6 SO7 SO8 Aspect: Non-Discrimination Total number of incidents of discrimination and actions taken Aspect: Freedom of Association and Collective Bargaining Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights Aspect: Child Labour Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour Aspect: Forced and Compulsory Labour Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour Aspect: Security Practices Percentage of security personnel trained in the organisation policies or procedures concerning aspects of human rights that are relevant to operations Aspect: Indigenous Rights Total number of incidents of violations involving rights of indigenous people and actions taken Aspect: Community Nature,scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting Aspect: Anti-Competitive Behaviour Total number of legal actions for anticompetitive behaviour, anti-trust, and monopoly practices and their outcomes Aspect: Compliance Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations data unavailable data unavailable not applicable not applicable data unavailable not applicable 41-46 Aspect: Corruption Percentage and total number of business units analysed for risks related to corruption 7 data unavailable Percentage of employees trained in organisation anti-corruption policies and procedures data unavailable Actions taken in response to incidents of corruption Aspect: Public Policy data unavailable Public policy positions and participation in public policy development and lobbying data unavailable Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country data unavailable 10 Product Responsibility Performance Indicators PR1 PR2 PR3 PR4 PR5 PR6 PR7 PR8 PR9 Aspect: Customer Health and Safety Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes Aspect: Product and Service Labelling Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Aspect: Marketing Communications Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes Aspect: Customer Privacy Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Aspect: Compliance Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services 30 data unavailable data unavailable 30 29 29 not applicable data unavailable 52
COVERS:Layout 1 10/14/08 12:21 PM Page 2 For further information contact: Environmental Department: eco@toyota.co.za Social Development Department: ztshabalala@tsb.toyota.co.za Feedback We welcome feedback on this report. Please e-mail your comments to: commsdept@tsb.toyota.co.za Sandton Marketing Office Toyota SA Motors (Pty) Ltd PO Box 481, Bergvlei, 2012 Republic of South Africa Tel: +27 (0) 11 809 9111 / Fax: +27 (0) 11 809 2940 Prospecton Plant PO Box 26070, Isipingo Beach, 4115 KwaZulu Natal Republic of South Africa Tel: +27 (0) 31 910 2911 / Fax: +27 (0) 31 912 1475 Printed on Sappi Triple Green. 100% Recycled, environmentally friendly coated paper - no harmful chemical used in production.
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