Toyota South Africa Sustainability Report 2008 - Automotiveonline ...

Sustainability Report_14-10-2008:Layout 1 10/14/08 2:43 PM Page 7
Corporate Governance
Toyota South Africa’s commitment to good corporate
citizenship is underpinned by governance structures and
systems that address all aspects of sustainability across all
operations. Our core values, alongside, demonstrate the
integration of sustainability within everyday
business.
International standards such as the King Code
and Sarbanes-Oxley provide our governance
framework, supported by the internally ENVIRONMENT
developed Code of Conduct and the
principles embodied in Hoshin Kanri (a
Environmental
strategic planning methodology that helps
us to focus on a shared goal, communicate
that goal to all leaders, involve all leaders in
Management System
Product harmony
planning to achieve the goal and holds people
accountable for achieving their part of the plan). In
2007, all managers were trained in the application of
Sarbanes-Oxley.
Toyota South Africa has a number of systems, policies and codes of practice in place,
through which the Board and its subcommittees oversee sustainable development
performance. These include the Toyota Environmental Management System,
Employment Equity Plan and Policy, BEE Procurement Programme, the Masibambane
Pact (between workers and management) and the Code of Conduct. The Toyota Code
of Conduct, the Giving and Receiving of Gifts Policy, and the Whistle Blowing Policy
provide employees and Toyota management with clear guidance on acceptable and
unacceptable behaviour, as well as the tools to address any shortcomings. Training,
such as induction, and risk analyses include Toyota’s expectations regarding ethical
behaviour, and the risks related to corruption and other forms of unethical behaviour.
PEOPLE
Fair and equal opportunity
Open and honest communication
Customer satisfaction
Social responsiveness
Respect for people and
property
Teamwork
ECONOMIC
Awards
Over the past few years we have been rewarded for our
product quality and performance on many levels through the
following awards:
• Triple Crown Award: Overall market leader; passenger
vehicle market leader and commercial vehicle market
leader
• Markinor and Sunday Times Top brand award –
2006 & 2007 (Car category)
• PMR Diamond Arrow Award and a Bronze
Award
• The eThekweni Mayoral Award for Excellence
Quality in everything we do
under Big Business
• Gold Award in the Southern African Vehicle
Recognition and reward
Rental and Leasing Associations 2006 Award
for effort
(SAVRALA)
• Six Initial Quality model awards in the JD Power
and Associates 2006 South African Initial Quality Study
• Focus on Excellence Awards: Best Light Commercial Vehicle
• Focus on Excellence Awards: Best Medium Commercial Vehicle
• Focus on Excellence Awards: Environmental Excellence
• Nine Synovate Gold Awards for Vehicle Quality
• Best Dealer Customer Satisfaction overall (Synovate)
• Best Vehicle Quality (Synovate). Yaris top overall and nine category wins
• Six JD Power initial quality awards
• First place in four of twelve models of choice (Car Magazine)
• Best Light Commercial and Medium Commercial vehicles (Focus on Logistics)
• Numerous Platinum, Gold and Silver awards at shows and expo's around the country
including Auto Africa
• Manufacturers’ title for both Rally and Off-Road Racing
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