Agency Information Booklet - HomeGround Services

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HomeGround Social Housing Advocacy & Support Program - SHASP 1. Service Name Homeground Services, Social Housing Advocacy And Support Program (SHASP) 2. Brief History of Service The SHASP program commenced in 2006 replacing the previous PHAP (Public Housing Advocacy Program). SHASP is aimed at providing a more targeted support response to people living in public housing with complex needs. There was an initial stage of transition for SHASP where it took some 6-12 months to really implement the new program. At this point in time, only the Office Of Housing (OOH) were able to refer into SHASP. However it soon became very apparent through the number of selfreferrals and agency referrals requested that SHASP‟s referral pathways be broadened and from July 2007, the SHASP guidelines were updated to formally reflect this. As a result of expanding the referral pathways and a commitment to strengthening good working relationships with the OOH for referrals and advocacy, HomeGround SHASP is now a high volume support service and manages a waiting list. Building relationships with OOH has been a fundamental part of the development of the SHASP program and being able to achieve successful outcomes for clients and keep people housed. 3. Location 68 Oxford St, Collingwood 4. Telephone (03) 9417 2500 5. Emails melindaw@homeground.org.au annabelleo@homeground.org.au skyeg@homeground.org.au biancac@homeground.org.au 6. Website Address www.homeground.org.au 7. Service Contacts Melinda Wagner – Coordinator Annabelle O‟Regan – Support worker Skye Gibson – Support worker Bianca Cirelli – Support worker 8. HACC Service N/A - consumer of and makes referrals to HACC services 9. Other Services in Organisation Housing Information & Referral - access Outreach Support - access Justice Housing & Support Program – pathway via Court services Homeless Outreach Worker – access SSIOSP – access HomeGround Outreach – access and referral HMHPP - access 10. Funding Sources SHASP are funded by the Office of Housing. 80% of funding is for targeted support to at risk tenancies or new tenancies. 20% of funding is for advocacy or assistance to early housing applicants. Page | 13 HACC & Homelessness in Yarra Agency Information Booklet Coordinating Services for Better Outcomes
11. Area Served City of Yarra and parts of Darebin – particularly Northcote and Thornbury 12. Hours open 9:00am – 5:00pm Monday - Friday 13.Costs involved Nil 14. Target Group Public Housing tenants who are at risk of homelessness and/or requiring support to maintain or access appropriate housing. New Public Housing or Housing Association tenants with a history of homelessness or who have a high risk of tenancy failure and are not in receipt of support. Social Housing tenants at risk of eviction and requiring advocacy to maintain their tenancy (Long Term Community Housing (LTCH) including; Rooming House Program (RHP), Group Housing Program (GHP), Interim Long Term Financial Model (ILTFM), Rental Housing Co-operative Program (RHCP), Common Equity Rental Co-operatives (CERCS), Joint Venture Program, Social Housing Innovation Project (SHIP) and Housing Associations) 15. Eligibility SHASP supports people who are currently housed in either public housing or community housing to sustain their tenancies. SHASP also provides assistance to previous or prospective tenants of OOH where appropriate. (Refer below for more detail) SHASP supports anyone deemed eligible for the program regardless of age, gender or family status. The criteria for SHASP eligibility is as follows; Establishing Successful Tenancies People who are beginning a new public or community housing tenancy including transfers (housed less than six months) People who have support needs that may result in a high risk of tenancy failure People who are not engage with a support agency Support is provided for up to six months (based on 1.5 hours support per week) Intervention At Risk Tenancies People who have a tenancy at risk of failure due to a current or impending breach of their tenancy agreement Intensive individual support is provided for up to 20 hours (approximate average of 8 weeks) Assistance to Early Housing Applicants People requiring extra assistance to gather documentation and establish eligibility for early housing applications who are not otherwise able to be assisted by the OOH due to the complex nature of the clients' needs or application. Advocacy SHASP provides advocacy to OOH and Community Housing current and previous tenants who are unable to advocate on their own behalf with matters that have been raised with the landlord and have not been resolved. This includes clients who have complex needs, are disadvantaged or have literacy issues. Page | 14 HACC & Homelessness in Yarra Agency Information Booklet Coordinating Services for Better Outcomes
Page 1 and 2: Agency Information Booklet Prepared
Page 3 and 4: Introduction This Agency Informatio
Page 5 and 6: 15. Eligibility People who may be a
Page 7 and 8: 22. Networks (formal & informal) As
Page 9 and 10: HomeGround Outreach Services 1. Ser
Page 11 and 12: 18. How to make a referral Please c
Page 13: 15. Eligibility Eligibility - A cur
Page 17 and 18: 22. Networks (formal & informal) Of
Page 19 and 20: 15. Eligibility Koori Community Mem
Page 21 and 22: ambitions and talents, often for th
Page 23 and 24: 19. What happens once I’ve made a
Page 25 and 26: 12. Hours open Monday - Friday, 9 a
Page 27 and 28: present to our centre/s. However, i
Page 29 and 30: Regina Coeli, McAuley Community Ser
Page 31 and 32: Royal District Nursing Homeless Per
Page 33 and 34: 22. Networks (formal & informal) HP
Page 35 and 36: 13. Costs involved Most of our serv
Page 37 and 38: St Vincent’s At Home and Sr Franc
Page 39 and 40: St Vincent de Paul (SVDP) Housing S
Page 41 and 42: Victorian Aboriginal Health Service
Page 43 and 44: young one‟s with disabilities. Fr
Page 45 and 46: 7. Service Contacts VAHS - and - 04
Page 47 and 48: Yarra City Council 1. Service Name
Page 49 and 50: 21. Partnerships involved in Counci
Page 51 and 52: 19. What happens once I’ve made a
Page 53 and 54: 15. Eligibility Anyone over 16 yrs
Page 55 and 56: Youth Substance Abuse Service Wilum
Page 57 and 58: Notes: Page | 56 HACC & Homelessnes
Page 59 and 60: Notes: Page | 58 HACC & Homelessnes
Page 61 and 62: Contacts: Name: Agency: Role: Ph: E

Agency Information Booklet - HomeGround Services

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