Agency Information Booklet - HomeGround Services

Council to Homeless Persons
1. Service Name Council to Homeless Persons „Homelessness Advocacy Service
incorporating the Peer Education Support Program‟.
2. Brief History of Service The Homelessness Advocacy Service (HAS) aims to secure and
protect the rights of people experiencing homelessness through
individual advocacy, effective complaint management, state wide
training, community education, partnerships, and consumer
participation through the Peer Education Support Program (PESP).
The service has been operational for 16 years.
3. Location/s 2 Stanley Street Collingwood 3066
4. Telephone 03 9419 8529 Free Call 1800 066 256
5. Emails annie@chp.org.au
6. Website Address www.chp.org.au
7. Service Contacts Annie Paliwal
8. HACC Service N/A
9. Other Services in
Organisation
Parity Magazine, Policy
10. Funding Sources SAAP
11. Area Served Victoria, HAS is a state wide service
12. Hours open 9 5 Monday to Friday
13. Costs involved NIL
14. Target Group Any person from 15 onwards who has a complaint with a
government funded homelessness accommodation/support
service.
15. Eligibility As above
16. Model of Service
Delivery
Drop in, 1800 number and provision to do outreach
17. Referral Process -
18. How to make a
referral?
19. What happens once
I’ve made a referral?
Self referral or through homeless service
Most contacts are done through our 1800 number. A HAS
Advocated will call back within 24 for the initial contact.
20. Number of Workers 3 workers comprising of 1xManager, 1 full time Advocate, 1 .05
Advocate & 1 .5 PESP Team Leader. 6 PESP volunteers.
21. Partnerships involved
in
Our service partners with the Homeless Persons Legal Clinic,
RDNS Homelessness Service, Dept of Justice, the Tenants Union
of Vic, Ozanam Community Centre, the Yarra Housing and
Homelessness Network and has the scope to partner any ethical
enterprise involving homelessness.
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HACC & Homelessness in Yarra Agency Information Booklet
Coordinating Services for Better Outcomes