Agency Information Booklet - HomeGround Services

12. Hours open Monday – Friday, 9 am – 5 pm
13. Costs involved Free service
14. Target Group The client group is predominantly older people above the age of 65
but there are exceptions and special needs group, including
younger homeless clients. However, acceptance of referrals for
younger clients would require discussion with the Intake Unit
worker and approval by the Manager or Team Leader of the
service.
15. Eligibility Please refer to the above.
16. Model of Service
Delivery
Community-based service
17. Referral Process ACAS clinicians roster to work in the Intake Unit to assist with
answering referral calls and processing of referrals.
18. How to make a
referral?
19. What happens once
I’ve made a referral?
A SCoTT referral form is generally required to be completed as a
referral. The Intake Unit can be contacted for any queries regarding
the referral process on Ph: 8387 2193. Referrals can be faxed to
the service (Fax: 9388 1752) or sent electronically via
http://connectingcare.com
Referrals, once accepted, will have the priority determined. They
will be allocated to team members on the following business day.
On the same day a Referral Acknowledgement will be sent by mail
to the client or the client‟s NOK and the referring agency by fax.
The team will schedule the assessment required at an appropriate
time according to the priority. There is currently some waiting time
involved with this service mostly for the lower priority referrals.
20. Number of Workers There are currently about 20 clinicians who regularly conduct
ACAS assessments for clients and 2 clinicians are allocated as key
liaison persons involved with the particular client group with
homelessness background.
21. Partnerships involved
in
22. Networks (formal &
informal)
PCP in the area of Hume, Melbourne, Moonee Valley & Moreland
There is regular networking activities with the local residential aged
care facilities and CACP/EACH service providers. Other networks
exist with various local governments and community and health
service providers.
23. Disabled Access Disabled parking is available on the campus and various areas are
generally wheelchair accessible.
24. Transport Our team visits clients in the community.
The campus is close to the Royal Park Train Station and the No. 55
tram line.
25. Culture and
Languages
The service deals with clients from diverse cultural and linguistic
background. Some team members are bilingual and the service
provides professional interpreter service as required.
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HACC & Homelessness in Yarra Agency Information Booklet
Coordinating Services for Better Outcomes