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Agency Information Booklet - HomeGround Services

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17. Referral Process St. Vincent‟s at Home- Phone 9288 3817 and ask for the<br />

Community liaison to be paged.<br />

Cottage 0 Phone 9288 3817 and ask for Cottage Liaison Nurse to<br />

be paged.<br />

18. How to make a<br />

referral?<br />

19. What happens once<br />

I’ve made a referral?<br />

As above. See 17.<br />

St Vincent‟s at Home will advise when next visit available. Usually<br />

can visit within 24-48 hours of referral.<br />

Cottage- waiting list in place.<br />

20. Number of Workers St Vincent‟s at Home (SVAH) – 35 permanent staff and 20 casual<br />

staff<br />

The Cottage – approx 10 staff<br />

21. Partnerships involved<br />

in<br />

22. Networks (formal &<br />

informal)<br />

Many informal partnerships eg) with councils, RDNS HPP,<br />

ARBIAS, community health centres, etc.<br />

Part of St Vincent‟s Health, run by Sisters of Charity<br />

Cottage has links with Shekinah<br />

23. Disabled Access N/A<br />

24. Transport SVAH & The Cottage do not provide transport but are easily<br />

accessed by train or tram.<br />

25. Culture and<br />

Languages<br />

Some staff bilingual – currently Spanish, Greek & Vietnamese<br />

spoken<br />

Page | 37<br />

HACC & Homelessness in Yarra <strong>Agency</strong> <strong>Information</strong> <strong>Booklet</strong><br />

Coordinating <strong>Services</strong> for Better Outcomes

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