Year 2007
Year 2007
Year 2007
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MAJOR PROGRESS IN <strong>2007</strong><br />
Sent SMS to Customers Provide Drinking Water at the Scene BKI’s Recommended Garage Project<br />
Receive Reliability Rating A-<br />
Bangkok Insurance Public Company Limited derives Financial Reliability ratings of A- from The Standard & Poors (S&P)<br />
Institution, one of the world’s leading financial ratings institutions, which is regarded as a good level, with the tendency of a stable<br />
credit ranking (the best ranking of Thai companies). This reflects the Company as a leading company in the non-life insurance<br />
industry, with high competitiveness and return, in addition to having robust and secure funds assets, including satisfactory fund<br />
management.<br />
<br />
Sent SMS to Customers<br />
The Company’s has increase its closed communication services to customers through a Short Message Service via mobile<br />
phones in order to make known the Company’s new policies, inform of policy renewal, and send greetings on customers’<br />
birthdays, as well as informing customers of the Company’s activities. This aims to enhance the speed and convenience of<br />
communication, and to avoid losing contact with customers.<br />
<br />
Provide Drinking Water to Customers at the Scene of an Accident<br />
To emphasize its “Your Caring Partner” image, the Company has produced “Bangkok Insurance” drinking water to be<br />
provided to its customers who have an accident and make a call for a claim service, at anytime, anywhere. The water will be given<br />
free of charge to customers at the scene of an accident to help refresh them and relieve their anxiety. <br />
<br />
Increase BKI Care Station Service Coverage<br />
The Company’s BKI Care Station has been operating its insurance service in full circle in selected department stores since<br />
2006 so as to expedite its close communication with and provision of underwriting services to its customers. In <strong>2007</strong>, the Company<br />
opened three more BKI Care Stations, after having opened three in the previous year. The six stations are located at Central Town<br />
(Ratanathibet branch), Central (Pinklao branch), the Mall (Bangkapi branch), Central (Rama II branch), Silom Complex Trading<br />
Center and Central Festival in Phuket. In 2008, the Company opened one more BKI Care Station at Fashion Island and will<br />
continue to open more stations in the future.<br />
<br />
BKI’s Recommended Garage Project<br />
The Company has developed all aspects of its service quality in order to increase confidence and satisfaction among<br />
customers. Recently, it has developed its motor insurance service through the establishment of a “BKI’s Recommended Garage”<br />
project, which introduces to the Company’s customers garages, identified in their contracts, which are of good quality and obtain<br />
high satisfaction among their customers. The garages selected for the project will receive a certificate and a sign “BKI’s<br />
Recommended Garage” to demonstrate that they meet the Company’s standards and so ensure customer confidence in their service.<br />
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