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Year 2007

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MAJOR PROGRESS IN <strong>2007</strong><br />

Sent SMS to Customers Provide Drinking Water at the Scene BKI’s Recommended Garage Project<br />

Receive Reliability Rating A-<br />

Bangkok Insurance Public Company Limited derives Financial Reliability ratings of A- from The Standard & Poors (S&P)<br />

Institution, one of the world’s leading financial ratings institutions, which is regarded as a good level, with the tendency of a stable<br />

credit ranking (the best ranking of Thai companies). This reflects the Company as a leading company in the non-life insurance<br />

industry, with high competitiveness and return, in addition to having robust and secure funds assets, including satisfactory fund<br />

management.<br />

<br />

Sent SMS to Customers<br />

The Company’s has increase its closed communication services to customers through a Short Message Service via mobile<br />

phones in order to make known the Company’s new policies, inform of policy renewal, and send greetings on customers’<br />

birthdays, as well as informing customers of the Company’s activities. This aims to enhance the speed and convenience of<br />

communication, and to avoid losing contact with customers.<br />

<br />

Provide Drinking Water to Customers at the Scene of an Accident<br />

To emphasize its “Your Caring Partner” image, the Company has produced “Bangkok Insurance” drinking water to be<br />

provided to its customers who have an accident and make a call for a claim service, at anytime, anywhere. The water will be given<br />

free of charge to customers at the scene of an accident to help refresh them and relieve their anxiety. <br />

<br />

Increase BKI Care Station Service Coverage<br />

The Company’s BKI Care Station has been operating its insurance service in full circle in selected department stores since<br />

2006 so as to expedite its close communication with and provision of underwriting services to its customers. In <strong>2007</strong>, the Company<br />

opened three more BKI Care Stations, after having opened three in the previous year. The six stations are located at Central Town<br />

(Ratanathibet branch), Central (Pinklao branch), the Mall (Bangkapi branch), Central (Rama II branch), Silom Complex Trading<br />

Center and Central Festival in Phuket. In 2008, the Company opened one more BKI Care Station at Fashion Island and will<br />

continue to open more stations in the future.<br />

<br />

BKI’s Recommended Garage Project<br />

The Company has developed all aspects of its service quality in order to increase confidence and satisfaction among<br />

customers. Recently, it has developed its motor insurance service through the establishment of a “BKI’s Recommended Garage”<br />

project, which introduces to the Company’s customers garages, identified in their contracts, which are of good quality and obtain<br />

high satisfaction among their customers. The garages selected for the project will receive a certificate and a sign “BKI’s<br />

Recommended Garage” to demonstrate that they meet the Company’s standards and so ensure customer confidence in their service.<br />

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