Matrox Millennium G550

1Solution Close other programs, including memory-resident programs like System Agent.
3Cause Your display settings may be too high. As a result, video file playback may not be fully
supported by your Matrox hardware.
1Solution Try lowering your display settings. We recommend a 1024 × 768 or lower display resolution
with a 16-bit color palette.
4Cause Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card in
your computer (for example, a network card).
1 Solution Try moving the PCI card to another PCI slot in your computer. For more information, see
the documentation for this card or see your system manual.
Problem Can’t view video
1 Cause Your display settings may be too high.
1Solution Try lowering your display settings (resolution, color palette, and/or refresh rate). For
information on changing display settings, see “Display setup”, page 12.
2Cause Under certain conditions, certain video may not be viewable with your secondary display.
1 Solution Try using your main display instead.
Problem Mouse pointer flickers or disappears when it’s over a video window
1 Cause You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
1 Solution Windows 2000/XP – Use default Windows mouse pointers:
1 Click Start � Settings* � Control Panel � Printers and Other Hardware � Mouse.
(* Depending on your version and configuration of Windows, this part of the step may
not be necessary.)
2 Click the Pointers tab.
3 In the Scheme box, select (or reselect) “(None)”, then click OK.
2Cause You may be viewing digital video with the secondary display of your DualHead-supporting
graphics card. On a secondary display, mouse pointers are drawn in a way that may cause
them to flicker or disappear while they’re over a video window.
1Solution View digital video with the main display of your DualHead-supporting graphics card.
Matrox Graphics Card – User Guide 33