MAP-01-010 HFI Management Guide - Human Factors Integration ...

Chapter 1 – HFI within Naval Capability Acquisition
SoWs for HFI support should specify the following:
• Relationship with IPT and division of responsibilities for HFI.
• Scope of HFI analysis, evaluation, trials, etc. to be undertaken.
• The use to be made of service users (subject matter experts and hands-on
users).
• The information to be exchanged with other HFI stakeholders.
• The format and timing of information, demonstrations, trials, etc.
1.5.3 Customer Supplier Agreements (CSAs)
CSAs are the equivalents of contracts within MoD. The Acquisition Handbook
[Ref 2] focuses on the IPT’s agreement with the DEC to supply equipment and/or
equipment support. CSAs, in respect of aspects of capability outside the IPT’s
control, help the IPT to meet its wider remit of providing capability. Most of these
involve people, and come within the scope of HFI. Each CSA should be
supported by an explicit Statement of Work (SoW) to define what is required, to
the same level of detail as the Human Factors Integration Plan (HFIP). How this
is written will vary with the work and who is doing it.
There will be CSAs for the supply of capability in respect of doctrine, force
structure, manning, training, sustainability, integration, interoperability, etc from
the supplier to the DEC as customer. Supporting CSAs are needed to enable the
IPT to deliver equipment capability that is effectively integrated with the human
component. CSAs between the IPT and other parts of MoD need to cover three
other main areas:
1. Provision to the IPT of information about future personnel who will form the
human component of the capability.
2. Provision of people to support the IPT and Supplier(s) during the project.
3. Provision of the human component of the capability.
The first of these concerns information typically covering the characteristics,
skills, aptitudes, numbers and availability of people, how they will be trained and
organised, their other tasks and responsibilities, and so on.
The second will include the type of subject matter experts to support the IPT,
equipment designers and supporting analysts. It will also include the need for
timely access to representative service personnel to take part in evaluations,
trials, etc. It is very easy to underestimate the need for this type of support.
The third relates to the design of the total system (human and equipment). For
the whole to be reliably engineered, tested and accepted, each separately
supplied component (human as well as equipment) must have defined
boundaries, and defined performance at those boundaries. Any trade-off
affecting budgets, e.g. between training and equipment cost or between
manpower and automation cost must be negotiated within this CSA.
Nov 2006 Page 1-35 Issue 4