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Triple play<br />

Last chance for telco profitability: triple play networks<br />

by Kevin DeNuccio, President and CEO, Redback<br />

TraditionalfixedvoicetelcosfaceseriousthreatsfromIP-basednetworks:growthand<br />

perminuterevenuesaredeclining,andmobileservicecompetitionhascapturedclients.<br />

BroadbandIP-basednetworksletacarrierusesinglehighqualitytripleplaynetworksto<br />

carryalltraditionalvoiceanddataservices,provideVPNs,video,gamesandahostof<br />

otherpersonalisedservicesaswell.Telcosneedtoconsolidatetheirnetworkstooffer<br />

usersanarrayofcost-effectivetailor-madeservicesviaabroadbandIPinfrastructure.<br />

KevinA.DeNuccioisthePresidentandChiefExecutiveOfficerofRedback.Heservedpreviouslyasthe<br />

SeniorVicePresidentof<strong>World</strong>wideServiceProviderOperationsatCiscoSystems,wherehewasresponsibleforallfieldactivitiesintheserviceprovidermarketplaceglobally.DuringhistenureatCisco,Mr<br />

DeNuccioalsomanagedworldwidefieldoperations,includingallsalesandengineeringsupportorganisations.BeforejoiningCiscoSystems,hewasthefounder,PresidentandChiefExecutiveOfficerofBell<br />

Atlantic Network Integration, a wholly owned subsidiary of Bell Atlantic, now Verizon<br />

Communications,responsibleforcorporatestrategyandoperations.MrDeNucciohasalsoheldsenior<br />

managementpositionsatbothUnisysCorporationandWangLaboratoriesasVicePresidentintheir<br />

networkintegrationandworldwidechannelpartnerbusinesses.<br />

KevinDeNuccioearnedhisdegreeinFinance,fromNortheasternUniversity,andgraduatedfromthe<br />

ExecutiveMBAprogrammeatColumbiaUniversity.<br />

Advances in IP (Internet Protocol)<br />

equipment, rapidly increasing broadband<br />

penetration and growing residential<br />

broadband capacity are revolutionisingthedeliveryofservicesvia<br />

broadband. Interactive television,<br />

voiceandnextgenerationonlinegaming<br />

services are rapidly becoming a<br />

reality,duetobreakthrougharchitecturesthatdelivertheseservicesatdramaticallylowercost.<br />

Historically, telecom operators have<br />

dedicated entire networks to single<br />

services. This means that telecom<br />

operatorsneededanetworkforvoice,<br />

anotherforleasedlines,oneforVPNs<br />

(virtual private networks), one more<br />

for Internet access, and so on. With<br />

thegrowthofbroadbandandIP,acarriercanbuildasinglenetworktocarry<br />

alltheseservicesandmore,especially<br />

since the quality of service end users<br />

demand is now available using IP<br />

networks.<br />

Dialtonebroadband<br />

Similartothealways-availabletelephony<br />

dial tone, many carriers are<br />

preparing their networks to offer a<br />

‘dial tone for broadband’ service that<br />

will bring broadband service, by<br />

default, to every household. This<br />

broadband connection will provide<br />

anynewserviceaconsumerrequests.<br />

This gives residential and business<br />

users access to a wealth of services,<br />

rangingfromVPNstovideo,togames<br />

or voice. Eventually, when greater<br />

bandwidth is available, virtual reality<br />

based applications will be accessible<br />

overbroadbandconnections.<br />

Thetelecomoperator<br />

perspective<br />

The end user sees a virtually endless<br />

streamofIP-basedcapabilities.What,<br />

though,doestheadventofbroadband<br />

IP applications mean for the telecom<br />

operatorHowcanatelecomoperator<br />

use these technologies to position<br />

itselfforhealthygrowth<br />

Voice,thecorebusinessoftraditional<br />

wireline telcos, faces serious threats<br />

fromIP-basednetworks.Voiceservice<br />

growthhasbeenslow,perminuterevenues<br />

are declining and competition<br />

frommobileserviceshasdrainedfixed<br />

traffic.<br />

A few years ago, the volume of data<br />

traffic, mostly Internet access, surpassedthatofvoiceontelconetworks.<br />

Consequently,theInternetProtocolis<br />

now the dominant network protocol.<br />

Analysts predict that Video-over-<br />

Broadbandtrafficwilleventuallysurpassvoiceanddata.<br />

Today’s competitive world is a challenge<br />

for telcos. They face shrinking<br />

voice revenues and need to generate<br />

new revenue, but income from<br />

Internetaccessserviceshasbeenlow,<br />

and often barely profitable. Internet<br />

accesspricesareexpectedtodrop,so<br />

whatcanthetelcosdo<br />

Thetwoobviouschoicesareeitherto<br />

selllowcostaccessandtransportorto<br />

offercontentandbecomeafullservice<br />

provider.Thefirstoptionrequiresthe<br />

telco to pursue the lowest possible<br />

costsforreliableserviceandbecomea<br />

costleader.Thesecondoptioncallsfor<br />

adding value to its access and transport<br />

services to increase its Average<br />

36

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