HP LaserJet P2015 Printer Software Technical Reference - ENWW

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Troubleshooting This section contains the following topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following steps when trying to solve a problem with the device. Table 6-1 Troubleshooting checklist Step number Verification step Possible problems Solutions 1 Is the power on? When the device is connected to a grounded power source, amber lights on the top of the printer will show that it is warming up. When the device is ready to print, only the green light will be on. 2 Does the device print from the computer? Troubleshooting tools Use a word-processing application to send a print job to the device. No power due to failed power source, cable, switch, or fuse. Software is not installed correctly or an error occurred during software installation. The cable is not connected correctly. 1. Verify that the device is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. Reconnect the cable. An incorrect driver is selected. Select the proper driver. Other devices are connected to the USB port. There is a port driver problem in Microsoft Windows. If the error persists, contact HP Customer Contact Center. Disconnect the other devices and try again to print. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. The HP LaserJet P2015 printing-system CD contains the following troubleshooting tools in the Utilities folder on the root directory. This section contains the following topics: 238 Chapter 6 Engineering Details ENWW
● File to E-mail utility ● AccessDeniedUtility.exe ● FixErr1714 utility File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with the HP LaserJet all-in-one. The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility to you by e-mail or by posting it to an HP Web page. The tool is compatible with Windows 98 SE, Windows Me, Windows 2000, and Windows XP. The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Webbased e-mail services such as Yahoo, Hotmail, or AOL. Depending on the speed of the computer, it might take a few minutes for the utility to gather the log files and attach them to an e-mail message. The File to E-mail utility consists of two files that are located in the util folder on the HP LaserJet P2015 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and doubleclick FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, and attaches the files so that you can send them to your IT administrator, as shown in the following figure shows some of the attachments. If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is named HpCCC, possibly with strings of 0's attached to the end. You can zip these files and e-mail them separately. NOTE: This version of the File to Email utility does not copy the collect .BAT logs. AccessDeniedUtility.exe This utility is used by CCC agents when customers call in with registry “access denied” problems. ● Fixes the registry access-denied issues ● Not very useful because the Shield plug-in already does this. ● CCC requested this utility to ship anyway ● No command line options exist, just double-click. ● No logging takes place ENWW Troubleshooting 239 Engineering Details
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HP LaserJet P2015 Printer Software
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Copyright and license ©2007 Copyri
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Status folder .....................
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Print-driver user interface .......
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JPEG Passthrough (PS 3 Emulation Un
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x ENWW
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xii ENWW
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Figure 2-40 HP EWS - Print Info Pag
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Figure 5-6 License dialog .........
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Table 1-1 Software technical refere
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Printing-system software The HP Las
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Click the Support & Drivers link. O
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Table 1-4 Software component availa
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Table 1-5 CD part numbers for the H
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● EL = Greek ● EN = English ●
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HP LaserJet documentation The docum
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Table 1-8 User documentation availa
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MS Windows printing-system software
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The following drivers are available
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HP ToolboxFX This section provides
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HP Device pop-up alert messages Pop
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Device Status The Device Status scr
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Device Configuration The Device Con
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Print Info Pages Use the Print Info
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Set up Status Alerts Use the Set up
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Set up E-mail Alerts Use the Set up
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Troubleshooting ● Animated Demons
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Animated Demonstrations Figure 2-15
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Device Information Use the Device I
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Printing PCL5e Use the Printing scr
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Print Quality Use the Print Quality
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Table 2-2 Standard print modes (con
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◦ Rough paper. This setting incre
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Service The following Jam recovery
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IP Configuration The IP Configurati
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SNMP Table 2-3 Advanced Network Set
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Network Configuration Password The
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About HP ToolboxFX dialog box Click
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● USB drivers are unsigned ● En
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Obtaining debugging information fro
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5. Add the disabling option by typi
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Device Status The Device Status pag
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Network Configuration page Print In
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Device Information page The Device
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PostScript page Use the PostScript
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System Setup page Service page Use
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Advanced page Bonjour page Use the
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Network Configuration page The Netw
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HP Web Jetadmin Use the HP Web Jeta
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Installation overview The software
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3. Follow the onscreen prompts to i
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3. Insert the HP LaserJet P2015 pri
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8. Click Next to accept the updated
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Plug-and-play installation for a di
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8. Click Finish to continue copying
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Microsoft Windows installation for
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5. Type the path and share name of
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Click Begin Setup to initiate a ser
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In any dialog box where it is avail
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Figure 3-17 USB install - Do Not Bl
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Figure 3-20 USB Install - sample Sy
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Figure 3-22 USB install - HP Extend
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Figure 3-24 USB install - Ready to
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Select the Directly to this compute
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Figure 3-29 USB install - Restart y
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Figure 3-31 USB install - Test Page
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Figure 3-33 HP Registration screen
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Figure 3-35 Network install - Sampl
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Figure 3-37 Network install - Insta
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Figure 3-39 Network install - Licen
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Figure 3-41 Network install - Desti
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Figure 3-43 Network install - Conne
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Figure 3-45 Network install - Searc
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Figure 3-47 Network install - Print
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Figure 3-49 Network install - Confi
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Figure 3-51 Network install - Resta
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Click OK if the test page prints su
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138 Chapter 3 Install MS Windows pr
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● Services tab features ● Devic
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Properties driver tabs This set of
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Whenever a constraint message appea
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The requested number of copies appe
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Printer Features The Printer Featur
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The Paper/Quality tab contains the
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Table 4-1 Print Task Quick Set defa
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Paper Options Size is The settings
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Paper size Units The name that appe
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● HP LaserJet Paper ● HP Premiu
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First Page NOTE: Use the same size
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Last Page NOTE: Use the same size o
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The Source is: setting specifies th
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Effects tab features To gain access
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Figure 4-12 Preview images - Legal
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Click Edit, and the Watermark Detai
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◦ Medium ◦ Medium Dark ◦ Dark
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The Finishing tab contains the foll
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Select the media type that correspo
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Booklet layout Table 4-4 Page orien
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Page Order The Page Order drop-down
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Services tab features To gain acces
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Device Settings tab features The De
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The trays listed in the Form to Tra
Page 206 and 207: 7. Click the External Fonts option.
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Page 212 and 213: About tab features The About tab is
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Page 216 and 217: Macintosh printing-system software
Page 218 and 219: CD versions The HP Macintosh printi
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Page 222 and 223: 4. The main Installer dialog appear
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Page 226 and 227: Click Install to start the installa
Page 228 and 229: 2. In the Applications folder, open
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Page 234 and 235: c. On the first configuration page,
Page 236 and 237: If you are using IP Printing, carry
Page 238 and 239: ● Networking tab Access to the HP
Page 240 and 241: Supplies Status page The Supplies S
Page 242 and 243: Network Configuration page The Netw
Page 244 and 245: ● System Setup page ● Service p
Page 246 and 247: PCL5e page Use the PCL5e page to ch
Page 248 and 249: System Setup page Service page Use
Page 250 and 251: Advanced page Bonjour page Use the
Page 252 and 253: Network Configuration page The Netw
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Page 258 and 259: FixErr1714 utility This utility is
Page 260 and 261: Uninstall instructions for Microsof
Page 262 and 263: 5. When the uninstall process is co
Page 264 and 265: Table 6-2 Supported media attribute
Page 266 and 267: Table 6-5 Specifications for automa
Page 268 and 269: Microsoft Windows printer drivers T
Page 270 and 271: NOTE: To install additional printer
Page 272 and 273: WARRANTY AND COPYRIGHT © 2006 Copy
Page 274 and 275: Connection Type screen (Windows net
Page 276 and 277: Settings 69, 225 SNMP page 77, 233
Page 278 and 279: page orientation settings unidriver
Page 280 and 281: Service screen, HP ToolboxFX 50 Ser
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