Countywide Bee-Line ParaTransit Innovative - Westchester County ...

• How to prepare the driver’s log.
• How long the driver shall wait for a rider and what to do in the event of a
CAD or a no show.
• What the fare is and when it is to be collected.
• The amounts and types of assistance the driver is required to provide to
riders.
• Emergency reporting procedures.
• The provider will maintain documentation for all training given including
dates and attendees.
• The Provider will take out and maintain Worker’s Compensation,
Disability, and Unemployment or equivalent insurance on all drivers
providing Services, in accordance with the laws of the State of New York
as necessary.
2. Assure that all drivers arrive will arrive on time for all scheduled trips. Drivers
shall contact the dispatcher if there is an occurrence which will cause the
vehicle to arrive/depart outside these time parameters.
3. Assure that drivers, in providing services, are careful, temperate, keep
vehicular speed within posted speed limits and at a speed that is appropriate
to road and weather conditions present at all times, operate their vehicles with
the highest degree of safety for the passengers, and otherwise obey all laws
directed toward the safe operation of motor vehicles.
4. Assure that drivers are courteous at all times, exemplary in speech and action
and provide passengers with all necessary assistance in entering and exiting
the vehicle. Prior to operating the vehicle after a pick-up, drivers should offer
to assist passengers in securing their seat belts. Drivers may not operate the
vehicle until the seat belts of all passengers are properly secured.
5. Assure that drivers, in providing services, never discipline a passenger under
any circumstances. Whenever passenger misbehavior occurs that, in the
judgment of the driver, warrants further action, the driver shall submit a
written report to the Provider, who, in turn, shall submit the report to WC
within twenty-four hours of the incident. In addition to the report, matters
requiring more immediate attention shall be called into the dispatcher, who
will immediately notify WC following the process detailed herein.
6. Assure that drivers, in providing services, do not carry unauthorized
passengers, pets or cargo, distribute food, beverages or other substances to
passengers or allow any other person to occupy the driver’s seat.
7. Assure that drivers, in providing services, do not eat, drink, or smoke in the
vehicle, and request riders to refrain from eating, drinking or smoking in the
vehicle.
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