Countywide Bee-Line ParaTransit Innovative - Westchester County ...

11. Assure that dispatchers follow accident and incident reporting procedures as
outlined in this document.
12. Assure that dispatchers enter actual shift/trip/and stop data.
13. Assure that dispatchers notify passengers, at the direction of WC, of changes in
his/her schedules.
14. Assure that dispatch staff is available for training a minimum of two weeks prior
to the start of the contract or beginning an assignment as a Westchester
County ParaTransit dispatcher.
9.9 Contract Manager and Other Required Staff
1. Designate a Contract Manager responsible for supervising all actions taken
by the Provider pertinent to providing Services and who shall be the focal
point for communication with WCOFD. At a minimum, he/she will be
available during regular business hours and or/on call for operations of
ParaTransit.
2. Assure that the Contract Manager responsibilities are dedicated exclusively to
the ParaTransit program during his/her shift.
3. Require the Contract Manager (or the manager’s designee) to report to
WCOFD all accidents, service disruptions, and complaints.
4. Require the Contract Manager to attend all meetings of the Transportation
Subcommittee of the Westchester Council for the Disabled. The manager will
also attend other meetings as requested by the WC including, but not limited
to, service meetings and public hearings, inclusive of monthly TAC meetings.
5. Assure that the Contract Manager is available one month in advance of the
start of the contract or beginning an assignment as the Contract Manager so
that individual can receive training.
6. Provide dispatchers and ensure that a dispatcher begins duty at least one
hour prior to the beginning of the service day and remains on duty until the
last vehicle returns to the garage at the end of the service day.
7. Provide a safety director to oversee the training of staff, especially drivers;
oversee drug testing; oversee an accident review board; oversee driver
compliance with all Federal and State driver regulations and respond as
appropriate to accidents and investigate service issues.
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