Countywide Bee-Line ParaTransit Innovative - Westchester County ...

17. Instruct its drivers not to solicit or accept tips from the passengers.
18. Require its drivers to document on the driver sheet -- or through-another
approved method -- the actual arrival time and departure time at each stop.
19. Require all drivers to dress professionally and carry an identification badge.
The identification badge shall have on it: the driver’s picture, name, and name
of the Provider. The WCOFD reserves the right to require inappropriately
attired drivers to be immediately removed from providing Services.
9.8 Dispatchers and Dispatching Duties
1. Employ a sufficient number of qualified, responsible, courteous, and properly
trained dispatchers necessary to properly operate a high level of ParaTransit
service. Dispatchers should fulfill dispatching duties one hour before service
hours, during service hours and 1/2 hour after the last vehicle has returned to
base at the end of service hours.
2. Assure that dispatchers attend the sensitivity training course, policy and
procedures training course, and computer training course prior to providing
services.
3. Assure that the dispatcher’s responsibilities are dedicated exclusively to the
Westchester County ParaTransit program during his/her shift.
4. Assure that dispatchers review driver schedules prior to start of scheduled
service.
5. Assure that dispatchers monitor driver schedules during service hours.
6. Assure that dispatchers are able to contact all vehicles via a communication
system.
7. Assure that dispatchers are familiar with the computerized scheduling and
dispatching system.
8. Assure that dispatchers receive and enter immediately into the computer system
advance (prior to trip date) cancellations from the WC, and same day
cancellations from the customer (on the trip date).
9. Assure that dispatchers immediately enter NSH and CAD information into
computer system when driver transmits same via radio system.
10. Assure that there are a sufficient number of dispatchers assigned to this
contract to operate a high level of ParaTransit service.
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