Countywide Bee-Line ParaTransit Innovative - Westchester County ...

• Any incident where a driver witnesses a passenger fall even if the
passenger is a distance from the vehicle.
• Service disruptions such as breakdowns, accidents, traffic, etc., that might
result in pick-ups and/or drop offs being made more than 30 minutes past
the scheduled time.
• A driver is unable to locate a passenger who is scheduled to be picked up
during the last hour of service.
• The vendor wants to curtail service because of weather conditions or other
situations or emergencies which arise from time to time.
Report these situations or emergencies according to the following procedures:
• During or after regular business hours, the vendor must contact the
ParaTransit Administrator to report incidents. The contact phone number is:
(W) 914-995-2958
(C) 914-879-8526
• Enter an incident report which describes the events surrounding the
incident, lists the passengers on the vehicle, and a description of what
happened in the computer system within one hour of the incident.
9.12 Billing, Payment, Back-up Documentation and Reporting Requirements
1. Claims for payment should be submitted to the WC DPW/DOT on a monthly
basis and within 7 days after the conclusion of each month for ParaTransit
services provided. Claims will be processed within 30 days of submission of
complete and accurate claims.
2. Under the contract associated with this RFP, Providers will be paid for each
“Trip” except that the County will pay half of the per Trip rate established under
this contract for “No-Show” (NSH) or “Cancelled-at-Door” (CAD) trips. For
definitions of Trip, No-Show and Cancelled-at-Door trips, see Section III, 7.0
(Definitions).
3. All cash fares collected by the Provider will be retained by the Provider; for
tickets collected from customers, the Provider shall forward the tickets to the
County and the County will pay the Provider for those tickets.
4. A complete monthly claim for payment will consist of the following items:
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