September 2013 - Bron Afon

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• Developed 53 new partnerships • Held 11 school initiatives • Engaged 356 school children (through above initiatives) • Planted 700 plants (or seeds) in communities (received through contractor benefits) • Supported the community in the to development of 15 community gardens (included schools and retirement housing) • Supported 11 community led garden clearances (for individual tenants) • Filled 51 community skips • Developed closer working relationships with 17 local ward members • Supported 7 community groups to develop constitutions • Supported 11 community groups to apply for and receive Afon Community Trust Funding • Supported 7 community groups to apply for and receive external funding (e.g. Welsh Church Fund, Awards for all) • Provided 8 community groups with equipment and/or support to deliver community fund raising activities (e.g. provided raffle prizes, assistance to complete risk assessments, provided gazebos) 3.6 Having established their local presence Community Teams are becoming more focused on delivering core business priorities in communities. For example, in December 2012 all Community Teams delivered a door knocking and telephone campaign to raise awareness of the bedroom tax. Through this exercise we knocked on 1300 doors with the aim of assisting tenants to complete a questionnaire as to gain a better understanding of individual need as a result of the bedroom tax. Through this exercise we spoke to 606 affected tenants and raised awareness and knowledge of staff across the whole business of welfare reforms and gave a valuable insight of the impact for our tenants. 3.7 During May 2013 each community team held workshop planning sessions and developed an annual plan to focus their work in individual communities towards developing community plans. The Community Teams are using individual data dashboards outlining performance information on rent arrears, voids and lettings and responsive repairs and a more focused approach to core business and objectives. This approach is also enabling a more focus in particular in response to Welfare Reform and rent arrears within communities. Appendix 2 demonstrates an example of a community team annual plan. 88
3.8 Although each community had some areas of unique need the main themes and areas of focus in the annual plans are: • Welfare reform • Bedroom tax • Maximising tenants income • Budgeting • Rent arrears • Value for money • Housing Management and Repairs 3.9 Some teams have shown very encouraging progress and the work has shown very positive results in those communities. Appendix 3 demonstrates a good practice example of how community team based working has achieved successful results; with a Community Housing Officers’ perspective on their Community Team journey since the establishment of the St Dials Community Team. 3.10 We recognise that the capturing of outcomes of community team work needs some improvement and this has been addressed in the Community Housing Service Plan 2013/14. We are working closely with corporate services to deliver outcomes training to all staff to ensure that there is a consistent approach to gathering relevant and quality information from projects to demonstrate the impact. 4 The New Estate Inspection Regime 4.1 Building on Community Teams early focus centring on improving the environment we introduced a new approach to Estate Inspections (Quality Streets) in January 2013. This is a systematic approach with the use of the Housemark photo book. The purpose of the photo book is to provide a visual aid and guidance to grade the quality standards of cleaning, caretaking and grounds maintenance. Members of the community teams undertake the estate inspections with partners including elected Members, officers from TCBC Street Scenes, members of the community and service improvement monitors. 4.2 The information/grading is collated centrally to measure the service standard across communities, and identify hotspots and trends. This data can then be used to develop solutions, direct resources and prioritise investment at a local level. To enable the grading to be more visual we are planning on plotting grading onto GIS mapping as and this is being taken into account in the development of CRM. 89
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Bron Afon Community Housing Thursda
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BOARD MEMBER ELIZABETH HAYNES CARL
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BOARD MEMBER KELVIN HARNETT INTERES
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• Action Point 6 - This will now
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e diminished by the closure of the
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Board discussion centred on whether
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ACTION POINTS FROM PREVIOUS BRON AF
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26 th September 2013 1 st April 201
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to the DWP project being extended u
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Bron Afon Community Housing Income
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Community Housing and Support Perio
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10 Professional Fees The Community
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Support Services and Other Detail 1
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Property Note Period Ending 30 June
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Property variance explanations Deta
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Bron Afon Community Housing Ltd Bal
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Bron Afon Community Housing Ltd Tre
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Bron Afon Community Housing Ltd Bus
Page 37 and 38: works Q1 rent loss shows a signific
Page 39 and 40: Most significantly 6 out of the 7 t
Page 41 and 42: 102 cases were taken to Court in Q1
Page 43 and 44: that budgets may be cut by 10% alth
Page 45 and 46: housing benefit are being moved on
Page 47 and 48: 3 - Excellent Standards (Doing what
Page 49 and 50: timelines are met. We have one poin
Page 51 and 52: What action is planned & what diffe
Page 53 and 54: The Digital Inclusion Coordinator a
Page 55 and 56: • Ensuring the revised planning a
Page 57 and 58: the problems caused by lack of reso
Page 59 and 60: Director of Homes and Places at Wel
Page 61 and 62: frequently we update the data to ma
Page 63 and 64: BUSINESS FOCUS AREAS FREQUENCY OF R
Page 65 and 66: former tenants as % of total rent c
Page 67 and 68: Appendix 2 Areas for detailed revie
Page 69 and 70: 2013 to be submitted to the Welsh L
Page 71 and 72: 1. INTRODUCTION The purpose of this
Page 73 and 74: We will: • Continue raising aware
Page 75 and 76: Working with Helpdesk staff 75
Page 77 and 78: Measure Commitment Progress Our swi
Page 79 and 80: Measure Commitment Progress We will
Page 81 and 82: EMERGENCY REPAIRS POLICY Guide to t
Page 83 and 84: • Work required to manage health
Page 85 and 86: Document History Version number 0.1
Page 87: 3 Community Team Progress and Outco
Page 91 and 92: 5.4 The surgeries have been adverti
Page 93 and 94: 7 Improving Community and Membershi
Page 95 and 96: exercise identified areas where spe
Page 97 and 98: The development of this site to cre
Page 99 and 100: wellbeing. Properties brought back
Page 101 and 102: with a focus on money advise, cooki
Page 103 and 104: Appendix 3 The St Dials Community T
Page 105 and 106: Easter Event We held an event which
Page 107 and 108: programme. This was a vital piece o
Page 109 and 110: May 2013: Launch of the St Dials Co
Page 111 and 112: At their last meeting on 3 rd Septe
Page 113 and 114: Appendix 5 Area Management Board Mo
Page 115 and 116: 4 Performance on the Helpdesks in A
Page 117 and 118: Repairs Helpdesk 5.3 We asked 83 ca
Page 119 and 120: BRON AFON COMMUNITY HOUSING BOARD 2
Page 121 and 122: Lettable Standard for Void Properti
Page 123 and 124: Outbuildings will be cleared of rub
Page 125 and 126: Lighting pendants will be safe, sec
Page 127 and 128: Bath To be clean, with plug and cha
Page 129 and 130: • 4 Twin Power points to the Livi
Page 131 and 132: Appendix 1 Our Standard for Your Ho
Page 133 and 134: Option A I have viewed (address)...
Page 135 and 136: covered later in the Committee pape
Page 137 and 138: The Head of Finance explained that
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adopting a project management appro
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The Committee thanked the Head of F
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September 2013 - Bron Afon

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