Journal of Tourism and Services - Vysoká škola obchodní v Praze

Table 4
Degree of satisfaction that students give to different items regarding ESTM and the attended course (%)
Very Dissa- Indif- Very Doesn’
dissatisfied tisfied ferent Satisfied Satisfied apply
Institution’s orientation for internship
experiences
13.9% 23.0% 17.2% 33.6% 7.4% 4.9%
Internship Office Performance 15.6% 19.7% 27.0% 27.9% 2.5% 7.4%
Entrance in the labour market 4.4% 19.4% 17.5% 42.5% 5.6% 10.6%
Institution’s interactions with the business
sector
5.0% 28.1% 20.6% 36.3% 4.4% 5.6%
Student’s interactions with the business
sector promoted by the institution
8.8% 30.0% 20.0% 31.3% 5.0% 5.0%
8.1% 26.9% 13.8% 41.9% 5.6% 3.8%
Guidance for successful integration into
the labor market
Source: Authors
are graduate students it is an
aspect of concern not only the
degree of dissatisfaction, but
also the degree of indifference
displayed, which is also very
high for the Institution’s
interactions with the business
sector and Student’s interactions
with the business sector
promoted by the institution,
with 20.6% and 20% of “Indifferent”
answers respectively.
These results may indicate some
immaturity and lack of
awareness on the subject of the
importance of valuing and
strengthening their curricula, of
trying to know the tourism
business and of getting skills
that are more practical.
When students are asked if
they have had an internship
experience during graduation,
52.5% said yes. Table 5 shows
the differences between courses,
emphasizing positively the results
of Restaurant Industry and
Catering (72.7%) and negatively
the ones from Tourism and
Recreation (25%) and Leisure
Management and Business
Tourism (38.5%). Overall, these
results should be analyzed with
some concern considering that
they relate to students who are
finishing their degree, of which
47.5% will be addressing labour
market without any practical
experience. As future professionals
these results may reveal
a lack of skills related to
employability, resulting on a lack
of knowledge of the demands of
working on professional environments
and also the basics about
dealing with the customer.
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