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United States Distance Learning Association

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coast through by quietly sitting in the back<br />

of the room (Oblender & Glass, 2004).<br />

In online courses, discussion postings<br />

can become an integral part of the grade in<br />

addition to examinations, papers, or<br />

projects. The quality of the postings and<br />

responses from classmates as well as the<br />

mentor create a dialogue that contributes<br />

to forming a learning community in online<br />

courses. Students might not know each<br />

other by face or voice, since they don’t see<br />

each other face-to-face; however, they certainly<br />

feel that they can learn a lot about<br />

each other through online contributions<br />

and reactions to the readings and assignments.<br />

Discussion also allows students to<br />

apply knowledge they have as adults with<br />

life experiences. Typical traditional college<br />

students are 18 to 21 years old and have<br />

limited life experiences, unlike nontraditional<br />

adult students, who often possess a<br />

wealth of life experiences. Adult students<br />

bring a myriad of life experiences, of raising<br />

a family, running a business or working<br />

in industry; they bring a significant<br />

level of experience to class discussion and<br />

can often apply things happening in their<br />

office or workplace directly to the topic in<br />

discussion.<br />

PROVIDING NEEDED SUPPORT<br />

According to Manner (2003), providing<br />

nontraditional students the support<br />

needed to provide a level of technical competence<br />

is of vital importance for those students<br />

new to using computers and new to<br />

online instruction. Some nontraditional<br />

students who apply to TESC may have<br />

very little to no experience using a computer<br />

or using the Internet. TESC provides<br />

essential support services through their<br />

advising department; they are experts at<br />

using the Blackboard system, and are very<br />

familiar with what a student will face.<br />

Advising counselors can talk potential students<br />

through the MyEdison portal in real<br />

time via telephone or face-to-face, and in<br />

many cases going through a sample online<br />

course to have students preview what an<br />

online course will look like, what it’s like to<br />

post a reaction to an online reading, and<br />

what is necessary for them to complete an<br />

assignment. During the application process,<br />

applicants have access to the MyEdison<br />

portal to check on their application<br />

status; access is limited, of course, until<br />

enrollment status is granted. In addition,<br />

admission counselors can provide online<br />

and telephone support for an applicant if a<br />

student needs further help getting acclimated<br />

with Blackboard and using an<br />

online format. During classes, mentors also<br />

serve in an advising capacity; in addition<br />

to grading student work, if a student is<br />

challenged by the technology, one of the<br />

mentor’s jobs is to make sure students<br />

grasp what they have to do next.<br />

While classes are held online with students<br />

posting assignments via the MyEdison/Blackboard<br />

portal, to assure student<br />

identity and alleviate claims of cheating,<br />

students must take a proctored written<br />

exam for most courses. The testing takes<br />

place at sites throughout the country and<br />

all over the world, as needed. Some classes<br />

are now offering an online test capacity,<br />

while most still offer a pencil-and-paper<br />

proctored test.<br />

Another online program designed at<br />

TESC is called e-PAK. Suited for the independent<br />

learner, it is a combination online<br />

course and final examination with virtually<br />

no mentor supervision. Technical assistance<br />

for those unsure of their skills can<br />

still avail themselves of assistance via the<br />

advising department. Students progress<br />

through a sequential series of quizzes on a<br />

particular topic. These quizzes help the<br />

student prepare for a final examination.<br />

Students receive immediate feedback by<br />

reviewing quiz responses they answered<br />

incorrectly and are provided with the right<br />

answers; they then retake a different version<br />

of the quiz so that the new knowledge<br />

that they have learned can be applied. Students<br />

cannot take the next quiz in the<br />

sequence until they pass a quiz for the<br />

Volume 4, Issue 4 <strong>Distance</strong> <strong>Learning</strong> 59

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