2 <strong>Annual</strong> <strong>Report</strong> <strong>2010</strong> Key Figures EUR ’000 RSD ’000 Change <strong>2010</strong> 2009 <strong>2010</strong> 2009 RSD Balance Sheet Data Total Assets 672,080 692,319 70,903,253 66,385,674 6.8% Gross Loan Portfolio* 460,794 440,663 48,612,889 42,254,688 15.0% Business Loan Portfolio 263,376 245,025 27,785,657 23,495,126 18.3% EUR < 10,000 68,383 86,378 7,214,247 8,282,715 -12.9% EUR > 10,000 < 30,000 63,127 51,820 6,659,830 4,968,997 34.0% EUR > 30,000 < 150,000 72,192 65,948 7,616,109 6,323,645 20.4% EUR > 150,000 59,674 40,878 6,295,472 3,919,770 60.6% Agricultural Loan Portfolio 113,646 110,671 11,989,482 10,612,079 13.0% Housing Improvement Loan Portfolio 39,138 41,600 4,129,017 3,989,006 3.5% Other 44,633 43,368 4,708,733 4,158,476 13.2% Allowance for Impairment on Loans 15,512 16,508 1,636,533 1,582,920 3.4% Net Loan Portfolio 445,281 424,156 46,976,356 40,671,768 15.5% Liabilities to Customers 351,975 392,592 37,132,726 37,645,140 -1.4% Liabilities to <strong>Bank</strong>s and Financial Institutions (excluding PCH) 231,593 203,517 24,432,607 19,515,039 25.2% Total Equity 82,192 89,313 8,671,088 8,564,069 1.2% Income Statement Operating Income 46,173 54,163 4,871,149 5,193,670 -6.2% Operating Expenses 41,374 45,091 4,364,887 4,323,695 1.0% Operating Profit Before Tax 4,799 9,073 506,261 869,974 -41.8% Net Profit 4,220 8,421 445,172 807,518 -44.9% Key Ratios Cost/Income Ratio 74.42% 71.26% ROE 5.17% 9.71% Capital Ratio 17.31% 19.42% Operational Statistics Number of Loans Outstanding 85,889 103,363 -16.9% Number of Loans Disbursed within the Year 46,904 60,825 -22.9% Number of Business and Agricultural Loans Outstanding 52,526 66,525 -21.0% Number of Deposit Accounts 329,216 450,656 -26.9% Number of Staff 1,299 1,864 -30.3% Number of Branches and Outlets 57 79 -27.8% * Total gross loan portfolio under management by <strong>ProCredit</strong> <strong>Bank</strong> Serbia including the securitised portfolio and cross-border loans as of 31 December <strong>2010</strong>: EUR 510 million. Exchange rate as of December 31: <strong>2010</strong>: EUR 1 = RSD 105.4982 2009: EUR 1 = RSD 95.8888
Contents 3 Mission Statement 4 Letter from the Board of Directors 5 The <strong>Bank</strong> and its Shareholders 6 Special Feature 8 Management Business Review 10 Risk Management 20 Branch Network 26 Organisation, Staff and Staff Development 28 Business Ethics and Environmental Standards 30 The <strong>ProCredit</strong> Group: Responsible Neighbourhood <strong>Bank</strong>s for Small Businesses and Ordinary People 32 <strong>ProCredit</strong> in Eastern Europe 36 Our Clients 40 Financial Statements 44 Contact Addresses 84