Annual Report 2010 - ProCredit Bank

Our Clients 43
Aleksandra Zoric Krzic,
Savings Client
Aleksandra Zoric Krzic, 40, lives in Belgrade and
works as a project manager and adviser. During
the 1990s, a time characterised by mistrust of
banks and a deregulated market, many people –
including Aleksandra – preferred to keep their
savings at home. In 2003, she decided that it
was time to put her money in a bank. After examining
the market and making inquiries at several
banks, she found that ProCredit offered the services
she wanted.
“Although the ProCredit’s interest rates were
similar to those of the other banks I had used, the
efficiency and courtesy of the staff really won me
over. In addition, the fact that the bank doesn’t
have the standard protective glass between tellers
and customers made everything feel more
personal and direct. All of these factors convinced
me that ProCredit was the right bank.”
Soon after making her first deposit, Aleksandra
opened a savings account at ProCredit Bank
for her 6-year-old daughter. Aleksandra’s father
Sava, a retired physician, followed in his daughter’s
footsteps and also transferred his savings to
the bank in 2007.
“After four years of reliable, high-quality banking
and excellent customer service at ProCredit Bank,
I arranged to have my salary deposited directly
into my current account and I also applied for a
housing loan – which was recently approved!
A long-term loan means a long-term business
relationship with the bank, so it was extremely
important to ensure that I would be obtaining
good service. I have been very satisfied so far.”
In addition to taking advantage of the bank’s credit
products, salary deposit services and savings
options, Aleksandra uses ProCredit’s e-banking
services and has debit and credit cards issued by
ProCredit Bank, thus using almost the complete
spectrum of the bank’s products and services for
private individuals.