Tourisme vert à Montréal

3.2. Public transit
3.2.1. Tourists and public transit
• Karen Thompson, course director at the University of Strathclyde, says that visitors to a city generally need
more information on the public transit system than the residents do.
• The information they require is often different from the information needed by the residents who
regularly use the system.
• Information should perhaps be provided in several languages, and it should probably be made available to
visitors in advance.
• According to Thompson, the main sources of information for tourists are:
– Tourist information offices;
– Residents;
– Attraction brochures;
– The Internet;
– Public transit system guides;
– Public transit system information centres;
– Other tourists.
• Since most information sources are beyond the control of the Transport Authority, it is vital that they be
coordinated so tourists have access to the information they require when and where they need it.
Source:
- Karen Thompson, “Tourist’s use of public transport information: what they need and what they get,” Association for European Transport,
2004.
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