the georgia crime information center operating manual - GBI LMS

e. If applicable, have you reset your power surge protector
f. Have you attempted to logoff and log back on system
g. Has the device been reset and/or system rebooted
h. Is the modem/router plugged in
i. Have you tried the DTST function to check the status of your device
j. Are messages pending If so, press the message retrieval key.
Vendors may charge service fees when they are dispatched to an agency where
the problem is determined to be an unplugged/switched-off communications
device or an overloaded power circuit. These service calls may not be covered by
maintenance contracts.
Contact the ICDC by terminal code GCCC or by calling 404-244-2770, (select
option 1). The ICDC is operational 24 hours a day, seven days a week.
11 SEVERE WEATHER ACTION
To prevent severe damage to electronic equipment and devices when bad weather
occurs in your area, follow these procedures:
1. Notify the ICDC by telephone at (404) 244-2770 (select option 1) to have
your traffic rerouted for hit confirmation purposes.
The ICDC does not handle an agency’s hit confirmations when that agency
is down. The agency must provide the ICDC with an agency where the hit
confirmations may be routed.
2. Power down the device according to the vendor's operations guide.
When the weather clears:
1. Power up the device according to the vendor's operations guide.
2. Contact the ICDC by phone or device to advise that you are back in
service and terminal traffic can be routed back to your agency.
3. If necessary, queued messages will be forwarded to your terminal.
GCIC Operating Manual
Introduction
Rev. 2011