Full page photo print - Wallace Community College
Full page photo print - Wallace Community College
Full page photo print - Wallace Community College
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EVALUATION INSRUMENTS 143<br />
Faculty/Staff Survey of Institutional Services 2011-2012 (cont.)<br />
Switchboard/Receptionist. Please respond to the following as the statement relates to your experience<br />
with the Switchboard/Receptionist at WCC.<br />
The switchboard staff is courteous<br />
and helpful.<br />
Strongly<br />
Strongly<br />
Disagree Agree<br />
N/A Total<br />
Disagree<br />
Agree<br />
7 20 116 104 12 247<br />
2.8% 8.1% 47.0% 42.1% 100.0%<br />
Switchboard services are satisfactory. 9 26 118 95 11 248<br />
3.6% 10.5% 47.6% 38.3% 100.0%<br />
The switchboard staff is<br />
knowledgeable of <strong>College</strong> information<br />
to effectively assist <strong>College</strong><br />
customers.<br />
8 28 110 95 18 241<br />
3.3% 11.6% 45.6% 39.4% 100.0%<br />
Total 24 74 344 294 41 736<br />
3.3% 10.1% 46.7% 39.9% 100.0%<br />
Computer and Information Systems (MIS). Please respond to the following as the statement relates to<br />
your experience with Computer and Information Systems (MIS) at WCC.<br />
Strongly<br />
Disagree<br />
Disagree<br />
Agree<br />
Strongly<br />
Agree<br />
N/A<br />
Total<br />
I often contact the MIS Department to<br />
have my technical problems resolved.<br />
0 15 134 96 14 245<br />
0.0% 6.1% 54.7% 39.2% 100.0%<br />
I am aware that I can contact the MIS<br />
Department for all technology issues<br />
including computers, <strong>print</strong>ers, and<br />
telephones.<br />
1 4 114 135 5 254<br />
0.4% 1.6% 44.9% 53.1% 100.0%<br />
The <strong>College</strong> e-mail system is reliable. 1 7 121 129 1 258<br />
0.4% 2.7% 46.9% 50.0%<br />
100.0%
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