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EVALUATION INSRUMENTS 153
Faculty/Staff Survey of Institutional Services 2011-2012 (cont.)
Financial Aid Cont.
Strongly
Disagree
Disagree
Agree
Strongly
Agree
N/A
Total
Financial aid assistance is equitable
and information is readily available to
3 14 112 76 51 205
students.
1.5% 6.8% 54.6% 37.1% 100.0%
The Financial Aid Department provides
assistance to students in a timely and
2 9 113 74 58 198
effective manner.
1.0% 4.5% 57.1% 37.4% 100.0%
Total 10 82 792 562 346 1446
0.7% 5.7% 54.8% 38.9% 100.0%
Student Services. Please respond to the following as the statement relates to your experience
with Student Services at WCC.
Strongly
Disagree
Disagree
Agree
Strongly
Agree
N/A
Total
The staff is courteous and helpful with
students, faculty, and staff.
2 4 120 98 32 224
0.9% 1.8% 53.6% 43.8% 100.0%
Policies and procedures accommodate
students, faculty, and staff.
3 8 130 80 35 221
1.4% 3.6% 58.8% 36.2% 100.0%
Pre-orientation activities for new
students are effective.
1 13 109 70 63 193
0.5% 6.7% 56.5% 36.3% 100.0%
Student activities are effective in
promoting student interests.
1 11 123 67 54 202
0.5% 5.4% 60.9% 33.2% 100.0%
The quality of student academic
support programs and services is good
3 5 127 80 41 215
(LRC, computer labs, etc.).
1.4% 2.3% 59.1% 37.2% 100.0%