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EVALUATION INSRUMENTS 176
Operations and Maintenance Survey of Faculty and Staff
2011-2012 (cont.)
Based on your knowledge and experience with Operations and Maintenance, please
choose one response for each statement listed below:
Poor
Below
Not
Average Good Excellent
Average
Applicable
Total
Response time to maintenance
requests
0 6 15 83 123 34 227
0.0% 2.6% 6.6% 36.6% 54.2% 100.0%
Performance of maintenance
requests
0 3 8 85 131 34 227
0.0% 1.3% 3.5% 37.4% 57.7% 100.0%
Mopping and cleaning of the
halls
15 23 41 81 89 12 249
6.0% 9.2% 16.5% 32.5% 35.7% 100.0%
Vacuuming of carpeted floors 23 16 41 58 76 47 214
10.7% 7.5% 19.2% 27.1% 35.5% 100.0%
Stripping, cleaning, and
polishing of floors
20 31 48 73 71 18 243
8.2% 12.8% 19.8% 30.0% 29.2% 100.0%
Cleaning of outside entrances 13 7 41 101 89 10 251
5.2% 2.8% 16.3% 40.2% 35.5% 100.0%
Cleaning and sanitizing of
toilets and basins
Servicing of air
conditioning/heating systems
18 16 48 80 93 6 255
7.1% 6.3% 18.8% 31.4% 36.5% 100.0%
1 5 29 96 103 27 234
0.4% 2.1% 12.4% 41.0% 44.0% 100.0%
Cutting of lawn 1 0 18 93 139 10 251
0.4% 0.0% 7.2% 37.1% 55.4% 100.0%
Edging of walkways 1 1 20 104 125 10 251
0.4% 0.4% 8.0% 41.4% 49.8% 100.0%
Trimming of hedges 1 3 25 101 118 13 248
0.4% 1.2% 10.1% 40.7% 47.6% 100.0%
Quality of parking facilities 5 10 36 130 75 5 256
2.0% 3.9% 14.1% 50.8% 29.3% 100.0%