Full page photo print - Wallace Community College

EVALUATION INSRUMENTS 157
Faculty/Staff Survey of Institutional Services 2011-2012 (cont.)
Institutional Effectiveness. Please respond to the following as the statement relates to your experience
with Institutional Effectiveness at WCC.
Strongly
Disagree
Disagree
Agree
Strongly
Agree
N/A
Total
The staff is courteous and helpful. 1 2 114 97 41 214
0.5% 0.9% 53.3% 45.3% 100.0%
Requests for services or information
are handled within a reasonable time.
2 3 109 78 63 192
1.0% 1.6% 56.8% 40.6% 100.0%
If you are involved in annual
operational planning, the process and
procedures for planning are effectively
0 10 95 52 98 157
communicated.
0.0% 6.4% 60.5% 33.1% 100.0%
Documents (Fact Book, program
review data, registration statistics
updates, data requests, and other
0 3 125 78 49 206
documents) are useful and of good
quality.
0.0% 1.5% 60.7% 37.9% 100.0%
Total 3 18 443 305 251 769
0.4% 2.3% 57.6% 39.7% 100.0%
Adult Education. Please respond to the following as the statement relates to your experience with Adult
Education at WCC.
Strongly
Disagree
Disagree
Agree
Strongly
Agree
N/A
Total
The staff is courteous and helpful. 1 0 89 74 91 164
0.6% 0.0% 54.3% 45.1% 100.0%
Requests for services or information
are handled within a reasonable time.
1 0 86 56 112 143
0.7% 0.0% 60.1% 39.2% 100.0%