201504 CM April

CICMQ NEWS
STRUCTURAL CHANGES BEHIND IMPELLAM’S CICMQ ACCREDITATION
IMPELLAM Group, which provides
specialist-staffing services to clients
through 19 different leading brands in a
range of public, private and not-for-profit
sectors, has recently achieved CICMQ
accreditation for the first time.
The company offers managed services,
specialist staffing, and support services to
clients throughout the world, is the second
largest staffing business in the UK and the
12th worldwide.
Although recognising its positive
practices and attributes, Impellam felt that
the CICMQ process would enhance the
40-member credit team’s strength, whilst
continuing to develop resources so that
best-practice was evident 100 percent of
the time.
A number of structural changes at the
beginning of 2014, including the bringing
together of various credit and billing teams
within Impellam’s 19 brands under a unified
shared service centre, led Beverly Sage,
Billing and Credit Services Manager, to
believe it was the perfect time to apply for
CICMQ.
“Given the number of changes the team
had been through it was a great measure
to assess where we were and where we
wanted to be. The team have felt involved
throughout and are extremely proud of their
achievements.
“We already had some good working
practices and a very strong team.
Going through the CICMQ process has
enhanced this and given us some new
ideas and encouraged everyone to work
together to ensure we are continually
improving.”
16
April 2015 www.cicm.com
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