201504 CM April
THE CICM JOURNAL FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
THE CICM JOURNAL FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
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CERTAS ENERGY’S FIRST TIME RE-ACCREDITATION<br />
CERTAS Energy UK, the UKs largest<br />
independent distributor of fuels and<br />
lubricants and whose customer base<br />
ranges from domestic consumers to multinational<br />
corporations, has achieved its first<br />
CICQM re-accreditation.<br />
Since their original 2013 accreditation,<br />
the 94-strong Credit Control team continues<br />
to fully embrace the company’s motto,<br />
‘Doing it right, together, keeps the customer<br />
happy’, providing invaluable credit risk and<br />
legal support to many industries, including<br />
aviation and agriculture.<br />
Heather Strachan, Regional Credit<br />
Manager at Certas Energy, attributes reaccreditation<br />
success to a broad range of<br />
factors, paying particular emphasiss on<br />
forging a strong relationship with the sales<br />
team:<br />
“We prioritise mutual understanding<br />
within the company, recognising the<br />
importance of working together in finding<br />
joint resolutions to particular challenges,<br />
which ultimately leads to an ever-improving<br />
customer experience,” she says.<br />
<br />
RE-ACCREDITATION SUCCESS FOR MORETONSMITH<br />
MORETONSMITH, the international<br />
receivables management specialists, has<br />
achieved CICQM re-accreditation after<br />
displaying excellent customer service.<br />
Operating in 120 countries,<br />
MoretonSmith has built extensive<br />
partnerships formed over its 20 years<br />
industry experience, and it continues to<br />
recover more of what customers are owed,<br />
at a lower cost, and with less hassle.<br />
Emphasising the immediate assurance<br />
re-accreditation gives new customers,<br />
Lauren Carter, Head of Legal Recoveries<br />
explained: “We can recover customers<br />
debts much faster, as CI<strong>CM</strong>Q proves we<br />
are a reliable, trustworthy outfit to new<br />
<br />
customers, who shorten due diligence<br />
processes.<br />
“The combination of positive<br />
reinforcement alongside future reaccreditation<br />
means everyone is motivated<br />
to continuously improve their own<br />
performance and therefore the business<br />
overall.”<br />
CI<strong>CM</strong>Q ACCREDITED COMPANIES<br />
AB Agri<br />
Revenue Management, B2B<br />
Marshalls Group Plc<br />
SEGRO UK<br />
Adecco<br />
Aggregate Industries<br />
Aimia Foods Limited<br />
Anixter Ltd<br />
Avnet Technology Solutions Ltd<br />
Brother UK<br />
BT plc (Group Collections –<br />
Business)<br />
Certas Energy<br />
Computers Unlimited<br />
Ecclesiastical Insurance<br />
EDF Energy Plc – B2B Majors –<br />
Revenue Management<br />
Essex County Council<br />
Ford Retail Ltd<br />
GeoPost UK Limited<br />
HSBC Invoice Finance (UK) Limited<br />
Hill Dickinson LLP<br />
Impellam Group<br />
Ingram Micro<br />
Intercity Telecom Ltd<br />
John Lewis Plc, Partnership<br />
Sevices.<br />
Lee Baron Limited<br />
Lease Plan UK Ltd<br />
Linden Foods<br />
Matthew Clark Wholesale Ltd<br />
MBNA<br />
Milliken Industrials Ltd<br />
MoretonSmith<br />
Muller UK & Ireland Group<br />
NHS Blood & Transplant<br />
National Grid Plc<br />
NEC Ltd<br />
npower Industrial and Commercial<br />
Pension Protection Fund<br />
QA Ltd<br />
RS Components Ltd<br />
Shell International Downstream<br />
SIEMENS<br />
SIG Distribution<br />
Skyscanner Ltd<br />
Synseal Extrusions<br />
Talktalk Business<br />
Tenet Group Limited<br />
Travis Perkins<br />
Turner & Co (Glasgow) Ltd<br />
Veolia ES UK Plc<br />
Virgin Media<br />
Walsall Council<br />
Westmill Foods Ltd<br />
EDF Energy Plc – Multi Sites<br />
Local world Ltd<br />
Credit Management<br />
Xoserve<br />
The recognised standard in credit management www.cicm.com <strong>April</strong> 2015 17
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