Nurses Day! - Birmingham Children's Hospital

Birmingham Health Overview and Scrutiny
Committee
Birmingham Health Overview and Scrutiny
Committee have declined on this occasion to
provide comments on our draft Quality Account
2012/13.
Healthwatch Birmingham
We sent our draft Quality Account 2012/13 to
Healthwatch Birmingham for information. As a
newly established organisation they were not able
to provide comments this year.
Council of Governors
The Council of Governors welcomes the
opportunity to comment on Birmingham Children’s
Hospital NHS Foundation Trust’s Quality Account
2012/13.
The Quality Account is an excellent demonstration
of the commitment of the Board of Directors to
continual quality improvement.
The content of the Quality Account reflects well the
matters presented to the Council of Governors by
the Board of Directors and the experience of the
Governors in attending Quality Walkabouts to the
Trust’s wards and departments.
The Account provides a well balanced overview of
safety, patient experience and clinical effectiveness
and brings the patient experience to life through
direct examples of patient and family feedback,
including feedback about areas where the Trust
needs to improve. We would welcome more of the
patient voice in next year’s Account.
We are impressed by the achievements described
within the report and the Trust’s clear ambition to go
beyond these achievements in the delivery of high
quality care and excellent patient experience. This
is demonstrated by the Trust’s innovations, such
as the DG suit which replaces backless hospital
gowns, the MAPLE food ordering system and the
patient feedback app.
The report is open and transparent, making it
clear when the Trust has not met its objectives,
explaining why this is the case and, most
importantly, what is being done to improve the
situation.
successful conclusion. We also acknowledge
and welcome the external scrutiny by the CQC
in helping the Trust identify areas that can be
improved.
We endorse the approach of the Board to listening
and responding to the concerns and views of
patients, families and staff, which is apparent within
the Account. A good example of this approach
is the process adopted to respond to the recent
Francis report, which is centred on listening events
with staff. These listening events are part of a
wider appraisal of the culture of the organisation
as a whole. This appraisal reflects the Trust’s
commitment to promoting a listening culture and
the well-being of patients and staff.
While we won’t compromise on quality of care or
patient experience, we recognise that not all our
future aspirations for the hospital and the patients
and families it serves can be met within the current
site constraints and governors will be working with
the Board on plans for the future development of
the organisation.
We support the Trust in its approach to being a
listening and learning organisation and encourage
all patients, families and staff to use the range of
methods available to provide their views, in the
knowledge that they will be listened to and acted
upon.
Governors’ Scrutiny Committee on behalf of the
Council of Governors of Birmingham Children’s
Hospital NHS Foundation Trust
16 May 2013
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Statement of Directors’ responsibilities
in respect of the Quality Report
The Directors are required under the Health Act
2009 and the National Health Service (Quality
Accounts) Regulations 2010 as amended to
prepare Quality Accounts for each financial year.
Monitor has issued guidance to NHS foundation
trust boards on the form and content of annual
quality reports (which incorporate the above legal
requirements) and on the arrangements that
foundation trust boards should put in place to
support the data quality for the preparation of the
quality report.
In preparing the Quality Report, directors are
required to take steps to satisfy themselves that:
l The content of the Quality Report meets the
requirements set out in the NHS Foundation
Trust Annual Reporting Manual 2012-13.
l The content of the Quality Report is not
inconsistent with internal and external sources of
information including:
Board minutes and papers for the period April
2012 to June 2013.
Papers relating to quality reported to the
Board over the period April 2012 to June
2013.
Feedback from the commissioners dated
14 May 2013.
Feedback from governors dated
16 May 2013.
The Trust’s complaints report published
under regulation 18 of the Local Authority
Social Services and NHS Complaints
Regulations 2009, dated 29 April 2013.
The national staff survey 2012.
The Head of Internal Audit’s annual opinion
over the trust’s control environment dated.
CQC quality and risk profile dated February
2013.
l The Quality Report presents a balanced picture
of the NHS Foundation Trust’s performance over
the period covered.
l The performance information reported in the
Quality Report is reliable and accurate.
l There are proper internal controls over the
collection and reporting of the measures of
performance included in the Quality Report,
and these controls are subject to review to
confirm that they are working effectively in
practice.
l The data underpinning the measures of
performance reported in the Quality Report is
robust and reliable, conforms to specified data
quality standards and prescribed definitions,
is subject to appropriate scrutiny and review;
and the Quality Report has been prepared
in accordance with Monitor’s annual reporting
guidance (which incorporates the Quality
Accounts regulations) (published at www.
monitor-nhsft.gov.uk/annualreportingmanual) as
well as the standards to support data quality for
the preparation of the Quality Report
(available at www.monitor-nhsft.gov.uk/
annualreportingmanual)).
The Directors confirm to the best of their knowledge
and belief they have complied with the above
requirements in preparing the Quality Report.
By order of the Board
29 May 2013 .............................................................
Interim Chairman
29 May 2013 ............................................................
This open culture reflects the experience of
Governors at Council meetings where members of
the Board welcome questions, respond positively
to challenge and rapidly address issues to a
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Interim Chief Executive