Nurses Day! - Birmingham Children's Hospital

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20 21 20 21 Case study BACK TO CONTENTS PAGE Parents of two year old Lola, Paul Dolan and Michelle Cook from Redditch in Worcestershire, used the app for the first time on one of our surgical wards. Technology is always changing and this is a great way to give comments about how you feel as a parent and it lets the hospital know about the great work they’re doing too. It was really easy to download the app and give our feedback and I got a message back from the ward manager within an hour, which was great. It’s good to know that someone’s taking what you say seriously and is there to act on your feedback straightaway.
Page 1 and 2: ANNUAL REPORT AND ACCOUNTS 2012/13
Page 4: INTRODUCTION WATCH THE VIDEO BACK T
Page 8: BACK TO CONTENTS PAGE Our Mission O
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Page 16: 16 17 BACK TO CONTENTS PAGE Deliver
Page 22: BACK TO CONTENTS PAGE Another proje
Page 26: Striving to make it even better Eve
Page 30: BACK TO CONTENTS PAGE autism. She s
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Page 38: Looking specifically at the new hos
Page 42: Shaping excellent care for tomorrow
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Page 50: 50 51 BACK TO CONTENTS PAGE During
Page 54: BACK TO CONTENTS PAGE Consultation
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BACK TO CONTENTS PAGE Dr Vinod Diwa
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82 83 BACK TO CONTENTS PAGE Nominat
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BACK TO CONTENTS PAGE Throughout 20
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BACK TO CONTENTS PAGE Carbon Emissi
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BACK TO CONTENTS PAGE Listening to
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BACK TO CONTENTS PAGE Listening to
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BACK TO CONTENTS PAGE Providing Eve
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110 111 Reducing Infection: Reducin
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114 115 Providing the Safest Possib
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118 119 BACK TO CONTENTS PAGE The r
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122 123 BACK TO CONTENTS PAGE The m
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126 127 As there is not a nationall
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BACK TO CONTENTS PAGE Some of the m
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Examples of patient feedback Very l
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Birmingham Health Overview and Scru
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142 143 BACK TO CONTENTS PAGE State
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l There are structured processes in
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A range of management processes are
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BACK TO CONTENTS PAGE Note: Allocat
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Nurses Day! - Birmingham Children's Hospital

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