Nurses Day! - Birmingham Children's Hospital

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Listening to Patients and Families: Food & Nutrition
A healthy diet can help patients get better quicker
and go home earlier. Having tasty food, with plenty
of choice, which meets everyone’s needs, is vital to
the wellbeing of our children and young people, and
ensures they have a good experience while they
are in hospital.
Figure 6: Percentage of patients weighed and measured per Quarter 2011/12 - 2012/13
GOAL:
100% patients
weighed and
measured
MEASURE:
% weighed
and measured
per quarter
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
99% 95% 93% 95% 97% 98% 98% 96%
How have we done?
Until 2012 these questions were answered through
a Food Survey but in 2012 we started asking the
questions during our regular Catering Quality
Walkabouts when we carry our checks on food
service on wards and address any immediate
issues. This way we can only ask a few children
and young people at a time, so next year we want
to develop new ways of getting views from as many
people as possible.
What are we doing to improve?
In 2012/13 we introduced a new electronic
food ordering system called MAPLE which was
developed with local software developer Ambinet
and our caterer Sodexo. MAPLE is an interactive,
fun way for our patients to order their meals
and is programmed to meet individual dietary
requirements. MAPLE has been really successful –
our patients and families say it is practical and easy
to use and it has received five awards.
The MAPLE food ordering system means that
children and young people will now always be able
to order what they want from the menu. We will
consult with our Young Person Advisory Group
(YPAG) about new questions we should ask
children and young people to ensure we get the
information we need to help us improve. Food will
also be a theme of YPAG walkabouts in 2013/14.
0%
Quarter 1 Quarter 2 Quarter 3 Quarter 4 Quarter 1 Quarter 2 Quarter 3 Quarter 4
2011/12 2011/12 2011/12 2011/12 2012/13 2012/13 2012/13 2012/13
How have we done?
We have continued to perform really well with this
measure. We will continue to monitor this but as we
have demonstrated sustained high performance we
will not report it separately from the other Nursing
Care Quality Indicators (NCQIs) next year.
In 2013/14 we will be focusing on offering
appropriate healthy eating advice where it is
needed. We will also be using a new electronic
process to collect the NCQI data which will allow us
to monitor this every month rather than quarterly,
which will help us address issues more quickly.
Figure 7: Percentage of patients who choose what they want and are
happy with their choice – 2009/2012/13
GOAL:
year on year
improvement in
patients being
happy with
food
MEASURE:
% of patients who choose
what they want & are happy
with their choice
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2009 May - 10 Dec - 10 2011 2012 2012/13
The food is alright –
better than I expected.
Generally the food
tastes nice.
Everything is good except
for the food. Food needs to
be improved.
I like the way my
food order follows
me round the
hospital on MAPLE
so when I move
wards I still get the
meals I’ve ordered.
I choose what
I want from
the menu
I am happy
with the choice
I am given at
mealtimes
94 95