Nurses Day! - Birmingham Children's Hospital

How we have engaged people in
setting priorities for improving quality
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Foundation Trust Governors
l At quarterly meetings governors are provided
with our Quality Report, Resources Report and
information on Trust developments.
l Governors take part in scheduled Quality
Walkabouts.
l At meetings of the Council of Governors,
governors take part in Quality Walkabouts and
visit new developments to better understand the
Trust’s services and the issues that are
important to patients, families and staff.
l Twice a year we hold a joint meeting between
the Council of Governors and the Board of
Directors to consider the future strategy of the
Trust and developments within the Trust and the
NHS which are relevant to the Trust’s strategy.
l Governors are engaged in our governance
structure, with governors as members of
committees and groups.
l A Public Governor chairs our Organ Donation
Committee.
l A new Committee of the Council of Governors,
the Governors Scrutiny Committee, has been
established, which provides a forum for more
detailed debate and challenge on quality and
resources issues and strategic developments.
l The Governors selected one of the quality
indicators for review by the External Auditor.
Our Staff
l Our Board and Governor Quality Walkabouts
involve engagement with staff as well as patients
and families.
l Surveys, including the national annual Staff
Survey and our own Staff Safety Survey.
l Regular staff polls.
l Staff attendance at public Board meetings.
l Chief Executive Briefings
l Francis Report consultation and listening events.
Our patients and families
l Quality Walkabouts.
l Food walkabouts.
l Direct patient feedback through feedback cards,
feedback app and other means.
l Patient stories which accompany reports to
the Board to help bring issues to life.
l Focus groups on particular issues.
l Mystery Shoppers.
l Taking account of concerns raised through
formal complaints and the PAL Service
l Surveys Consultation on potential new
developments
Young Person’s Advisory Group (YPAG)
l Consultations on Outpatients redesign.
l Consultation on Theatres redesign.
l Consultation on Safer Handover at Night project.
l Regular Quality Walkabouts.
l Reviewing adolescent spaces on wards.
l Parent representatives on the Learning
Disabilities Steering Group
l Feedback from CAMHS parents and young
people by way of an exit interview (Chi Esq)
Healthwatch Steering Group and
Development Group
Our Lead for Patient Experience & Participation
is a member of these groups which will oversee
the consultation process for the development of
Healthwatch England, which will be established
from the existing Local Involvement Networks in
April 2013.
How to provide feedback on the
Quality Report
Despite the improvements in the quality of services
we have seen over the last year, we know we’re
always learning about how things can be done
even better.
At the heart of everything we do are our patients,
their families and the communities that we serve.
That’s why we’re always interested in hearing from
you – whether you have a suggestion on how we
can provide care more innovatively, or whether you
had an experience you think we could improve on.
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We actively encourage people to get in touch and
stay in touch with us, so if you have any ideas
about how we could make this Quality Account
even better we’d like to hear from you.
To tell us about what you think, please contact our
Communications Department on 0121 333 8535
or communications@bch.nhs.uk