GLI-19: - Gaming Laboratories International

GLI Standard #19 – Standards for Interactive Gaming Systems (Suppliers) Version 1.0
Final
should be easily interpreted, clearly visible, not ambiguous, and sufficient to explain all
game rules.
m) The following principles must be followed where games are provided in different
language versions:
i) Each version must provide the same rates of return to the player;
ii) Each version must be consistent with the instructions for that version;
iii) All game information must be provided in the language specified for that version
iv) The game information must be the same across all language versions.
n) The game must provide information to enable the player to resolve complaints with the
operator in the first instance and, failing this, the ability to notify the jurisdiction of
complaints against the operator.
5.2.2 Game Information. The following game information shall be visible or easily accessible
to the player at all times from either a help menu or website:
a) The name of the game being played;
b) Instructions on how to play, including a paytable for all prizes and special features;
c) Restrictions on play or betting such as any play duration limits, maximum win values,
etc;
d) The player’s current credit balance;
e) The current bet amount. This is only during the base game or if the player can add to the
bet during the game;
f) The denomination of the bet and, where applicable, any tokenization implemented in the
game;
g) All possible winning outcomes, or be available as a menu item or on the help menu;
h) Win amounts for each possible winning outcome, or be available as a menu or help
screen item;
i) The amount won for the last completed game (until the next game starts or betting
options are modified);
j) The player options selected (e.g., bet amount, lines played) for the last completed game
(until the next game starts or a new selection is made);
k) Initial player selection options are to be described (e.g. selection of a runner in a horse
Chapter Five: Game Requirements Page 33
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