cata espa revision 06252010 [todo] - Instituto de Banca y Comercio

SERV 2010 Computer Users Support / Technical Writing(3 Credits)Pre-requisites: NoneThe first part of this course provides a critical examination of issues embedded in the practice ofproviding computer users support service. Topics include research about best practice in customer serviceand communication techniques; psychologically based methods for dealing with the management ofcustomer complaints; and the roles of the customer service employee and supervisor within ethicalboundaries and common business practice.The second part of the course students learn how to write effective reports, memos, instruction manuals,emails, letters, articles and more. The course is presented as a combination of theory and practice with theintention of improving student Spanish writing ability.ADRE 1002 Network Operations I - Environment(3 Credits)Pre-requisites: ADRE 1001This course explores the hardware, software, personnel and procedures needed to manage and maintaincomputer networks. It provides students will an opportunity to plan and implement networks andadminister servers. Issues of network performance and monitoring will also included. These topics arerelated to the Microsoft MCSA Exam 70-290.ADRE 1003 Network Operations II - Infrastructure(3 Credits)Pre-requisites: ADRE 1002Skill development in the implementation, managing and maintaining a Microsoft Windows Server 2003Network Infrastructure and Services. Topics include cabling, cable closets, management devices,selection, and installation of network devices, protocols, and sub netting. These topics are related toMicrosoft MCSA Exam 70-291REDE 1213 Server Applications(3 Credits)Pre-requisite: ADRE 1002This course provides students with the knowledge and skills required to install, configure, administer, andtroubleshoot a secure messaging infrastructure by using Microsoft Exchange Server. Topics are related toExam 70-284. This course offers a significant number of hands-on practices, discussions, and assessmentsthat assist students in becoming proficient in the skills that are needed to update and support thismessaging application.ADRE 1096 Computer Telecommunications(3 Credits)Pre-requisites: ADRE 1002This course is about the role of telecommunications and computer networks in management informationsystems. It include: Technical fundamentals and design of telecommunications and computer networksand strategies, tools, and techniques for network planning, implementation, management, maintenance,and security.VIRT 1000 Virtualization(3 Credits)Pre-requisites: OPCO 2093This course emphasizes the creation of virtual hardware and software platforms, rather than create themphysically. This will create computers, servers and virtual networks. The purpose is to reduce costs whichwould involve the physical creation of these platforms. It also offers the advantage of virtually test fornew equipment before being acquired physically, ensure that it’s worked, and don’t losing an investmentto buy a machine does not work as expected. Other benefits include implementation of security measuresand management resource in a flexible and centralized enviroment.- 110 -