香港—資訊社會 - 「數碼21」資訊科技策略

2.10 2.10 Interactive Voice Response System throughtelephone lines refers to an automated system which deals with clients with voice responsethrough telephone lines or mobiletelecommunications network.2.11 2.11 Internet is the world-wide public computernetwork, which provides access to a wide range of services including the world wide web, email,newsgroup and file transfer.2.12 2.12 An establishment is considered to haveordered or purchased goods, services or informationthrough electronic means if the confirmation oforder or purchase is completely done throughelectronic means.2.13 — 1.3 2.13 Personal computer - please refer toparagraph 1.3 of this Appendix.2.14 2.14 Employed persons (or persons engaged) inan establishment include individual proprietors andpartners actively engaged in the work of theestablishment; full-time salaried personnel oremployees, directly paid by the establishment, bothpermanent and temporary, who are either at work(whether in Hong Kong or outside Hong Kong) ortemporarily absent from work (viz. those on sickleave, maternity leave, annual vacation or casualleave, and on strike) on the survey reference date;and part-time employees and employees onnight/irregular shifts and unpaid family workers forat least one hour on the survey reference date.Starting from March 1999, the rule for counting thenumber of employed persons has been changedfrom the previous definition of "working for atleast three hours on the survey reference date" to anew definition of "working for at least one hour onthe survey reference date".2.15 2.15 Browsing of information on the Internet isalso considered as receiving information throughelectronic means. Goods received throughelectronic means are only restricted to productswhich could be transmitted through electronicmeans, such as software packages and songs.128Hong Kong as an Information Society 2009