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211Chairman’s Review – Business Operations ReviewBranch Performance – KPIs and AwardsBranch Performance AwardsThe <strong>Public</strong> <strong>Bank</strong> Group accords recognition via Branch Performance Awards to top performing branches on a yearly basisas part of its performance based reward structure. These performance awards which <strong>com</strong>e with substantial cash prizesinspire branches to strive for outstanding performance in the various key performance areas.The selection of winners is subject to very stringent criteria covering the key areas of business performance, loan assetquality, risk management, cost efficiency and customer service delivery. Branches are segregated into six groups based onbranch size and rated against their respective peer groups. The various categories and types of the Branch PerformanceAwards are reviewed annually to be aligned to the business goals of the <strong>Public</strong> <strong>Bank</strong> Group.In 2012, the Branch Performance Awards <strong>com</strong>prised:The Founder and Chairman Award for the Overall Best Domestic Branch;The Best Branch Awards for domestic and overseas branches; andThe Special Awards which cover the areas of business performance, branch management and service quality that includespecific key awards such as:– Highest Increase in Retail Profit Per Staff;– Highest Increase in Retail Loans Per Staff;– Highest Increase in Retail Deposits Per Staff;– Highest Increase in Hire Purchase Financing Per Staff;– Highest Increase in Non Interest In<strong>com</strong>e Per Staff;– Excellent Credit Risk Management; and– Outstanding Customer Service in Frontline Operations.The WinnersThe winners of the Best Branch Awards for 2012 were as follows:Domestic BranchesGroup 1 China Street BranchGroup 2 Taman Perling BranchGroup 3 Lido BranchGroup 4 Butterworth BranchGroup 5 Papar BranchGroup 6 Stutong BranchOverseas Business Units<strong>Public</strong> <strong>Bank</strong> (HK) Limited<strong>Public</strong> Finance LimitedCambodian <strong>Public</strong> <strong>Bank</strong>VID <strong>Public</strong> <strong>Bank</strong>Founder and Chairman AwardTsuen Wan BranchCentral BranchStreet 271 BranchCholon BranchTaman Perling Branch, JohorThe prestigious Founder and Chairman Award for 2012 carried a cash prize of RM50,000 and a spectacular gold platedchallenge trophy. A total of 101 awards with cash prizes of RM1.0 million were awarded to the winners of the BranchPerformance Awards for 2012.
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